Client Solutions Specialist

We are representing a growing payments business seeking a detail-oriented and client-focused Client Solutions Specialist to join their Malta team and support the delivery of seamless client service within the gaming and payments sector. This is a hybrid opportunity for someone who enjoys being the key link between clients and internal teams, ensuring queries are handled efficiently, documentation is managed accurately, and client issues are resolved in a timely and professional manner. If you are organised, proactive, and confident working in a fast-paced, client-facing environment, this role offers the opportunity to build strong industry experience within a trusted and growing payments provider. What You Will Do: As Client Solutions Specialist, you will act as the first point of contact for client queries, supporting communication, ticket resolution, documentation, and cross-functional coordination across the business. Key responsibilities include: Serve as the first point of contact for client inquiries across multiple communication channels Provide professional, timely, and accurate support to clients Manage and resolve support tickets, proactively following up on open cases Escalate client issues where appropriate to ensure timely resolution Issue client documentation accurately and in line with confidentiality and compliance requirements Liaise with internal teams including Commercial, Compliance, and Payment Operations Coordinate client resolutions and payment-related requests Maintain accurate records of client interactions, recurring issues, and resolutions Update internal knowledge systems to support service consistency Identify opportunities to improve support processes, service quality, and internal knowledge resources All About You: We are looking for a client-focused professional with strong communication skills and the ability to manage multiple priorities in a fast-moving environment. You will bring: 1+ years' experience in customer service or a client-facing role Strong written and verbal communication skills in English Experience using CRM or ticketing systems Ability to manage multiple priorities effectively Strong organisational skills and attention to detail A proactive, solution-oriented approach to client support Ability to work collaboratively across internal teams Confidence working in a fast-paced environment Highly desirable: Experience using Intercom Exposure to KYB/KYC or compliance-related processes Experience within payments, fintech, gaming, or another regulated environment Additional Information Malta-based opportunity Hybrid working model Growing payments business supporting the gaming sector Opportunity to work closely with Commercial, Compliance, and Payment Operations teams Client-facing role with strong exposure to payments and regulated industry processes If you are a proactive Client Solutions Specialist looking to develop your career within a growing payments business supporting the gaming sector, we would love to tell you more.