Client Success Executive

Client Success Executive

To support our continued growth, we’re looking for a Client Success Executive who thrives on ownership. You’ll be the person clients rely on, running a portfolio of accounts across the full media mix and helping the Birmingham office win new business.

Location: Shirley, Solihull
Job Type: Full Time, Permanent, 35 hours per week
Salary: £26 to 32k PA (depending on experience)
Working Model: Hybrid (3 days in office, 2 remote)
Benefits: Employment Ownership Trust (EOT) tax-free company bonus scheme; flexible working; gym membership; regular team building events and socials.
Career & Personal Development: Learning and development programme, continuous professional development opportunities, well-being programme.

Life at CNS Media

Join the award-winning team at CNS Media Ltd, where creativity, collaboration and results drive everything we do. As we continue to grow across our Chesterfield, Manchester and Birmingham offices, we’re looking for a Client Success Executive to take ownership of the day-to-day running of a portfolio of client accounts and to support our sales activity, based in our Birmingham office.

We work with national and regional brands across multiple sectors and are proud to be recognised as a Campaign Best Places to Work 2024 winner, as well as award-winners at The Drum Awards, UK Agency Awards and Global Agency Awards.

If you want to be part of a friendly, ambitious and supportive agency, we’d love to hear from you.

About the Role

As Client Success Executive, you will take full ownership of a portfolio of private and public sector client accounts, acting as their first point of contact across both traditional channels (TV, Radio, Out of Home and Press) and digital (paid social, PPC and SEO). You will work closely with our Senior Client Success Manager and internal Media, Creative and Digital teams to deliver campaigns accurately and on time.

You will also play a supporting sales role, picking up leads, understanding each prospect’s objectives and recommending the right channel mix. There are no individual sales targets. Your work contributes to the Birmingham office’s collective targets and the company-wide EOT bonus that everyone shares in.

This is a role for someone who enjoys building client relationships, thrives on structure and wants to grow a career across the full media landscape.

What You’ll Be Doing

Client relationships

• First point of contact for your accounts, responding promptly and professionally
• Building strong relationships with clients, understanding their business and goals
• Managing expectations proactively and flagging delays or risks early
• Spotting opportunities to grow accounts using other CNS product areas

Sales support

• Following up leads promptly, qualifying needs and recommending the right mix of channels
• Developing proposals and pitches with the Senior Client Success Manager and internal teams
• Keeping an accurate, up-to-date pipeline in the CRM
• Onboarding new clients, including those won from your own leads

Projects and delivery

• Coordinating internal teams so everyone knows what is needed and by when
• Making sure campaigns are delivered on time, within budget and to a high standard
• Keeping systems and boards accurate so nothing gets missed

Reporting

• Producing and delivering regular performance reports to deadline
• Turning data into a clear narrative of what happened, what it means and what’s next.

What We’re Looking For

• Previous exposure to the wider media or marketing industry, especially digital channels
• Confidence handling sales leads, from qualifying through to working with the team to close
• Strong organisational and time management skills, balancing account management and new business
• Excellent communication skills, with confidence presenting advertising solutions to clients and prospects
• Experience with CRM and project management systems, including managing a sales pipeline
• Ability to brief internal teams and build proposals using insights and market intelligence
• Comfortable working independently and as part of a team

Nice to have, but not essential

• Some exposure to new business or sales within an agency or media owner
• Experience with monday.com, Salesforce, PowerPoint, Excel or Claude (AI)

CNS Media is committed to building a diverse and inclusive workplace. We welcome applications from all backgrounds and encourage you to apply even if you don’t tick every box above.