Client Success Information Analyst

Cognitive Credit is the fastest growing specialist credit data provider across the US, UK & Europe. We are a financial technology company that works with the world’s largest investment banks, asset managers, and hedge funds.

We are looking for an entry level Information Analyst to join our Client Success team, focused on document management.

The Information Analyst will be responsible for maintaining a range of financial reports for the entirety of the private credit issuers within our coverage universes.

We are looking for a candidate with sharp attention to detail, great collaborative working style and desire to continuously improve processes. They will work closely with the wider Client Success team, including the Senior / Lead Data & Client Success Analysts. This position reports to the Client Success Leadership team and has great exposure to working directly with colleagues with vast experiences within credit markets and financial services.

This role offers regular exposure to clients and a unique opportunity to build the skills needed to either progress into a client-facing role with account ownership or pursue a career as a Data Analyst.

About Cognitive Credit:

Cognitive Credit develops advanced analytics software for global credit investors, working with the world’s leading investment banks, asset managers, and hedge funds. Our application automates the majority of credit analysts’ workflow to free up institutional investors’ resources and empower analysts to deliver better results. We are the must-have data analytics product for global credit investors.

Primary Responsibilities:

• Keeping processes in sync to ensure timely and accurate client delivery

• Owning and maintaining data sets, maintaining documents available to clients for each of our private credit issuers within the multiple coverage universes, to ensure the latest information presented to clients is up to date and accurate.

• Managing access to multiple private data sites

• Ensuring only our approved clients have access to the private credit models

• Reviewing and reconciling incoming client coverage lists

• Clearly communicate requirements and outcomes to clients

• Work closely with Client Success Managers and escalate to them when client issues need their input

Skills and Qualifications:

• Highly detail oriented

• Ability to learn processes quickly, with a mindset to spotting efficiency improvements

• Results-focused mindset and a willingness to be hands-on with close attention to detail

• Strong collaboration skills required to work seamlessly with the wider analyst and client success team

• Strong communication skills required for effective stakeholder management

• Excellent organization skills with the ability to handle multiple projects concurrently and operate in a fast-paced work environment

• Able to work independently and manage multiple priorities - must be able to prioritize, multi-task, and deliver in both short- and long-term projects in a high-stress environment

• Contribute to a positive team atmosphere and company culture

• Commitment to work flexible hours

• Fluent in English

• Right to Work in UK

Cognitive Credit is growing quickly and continually evolving. We expect roles will also develop and evolve. We are looking for entrepreneurial people who are excited to do whatever it takes to help us grow our company.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.