Client Success Manager

The company where you can make an impact and bring value.

Job Summary:

Company Overview
For more than 30 years, Tibersoft has helped food and beverage manufacturers make sense of one of the industry's most fragmented and difficult data landscapes. We turn complex, multi-source data into the clarity our clients need to grow with confidence.

About the Role
Tibersoft Client Success Managers are strategic partners and trusted technical advisors who own the client relationship end to end. Our CSMs combine deep expertise with curiosity, initiative, and strong business judgment - looking beneath the surface to find what really matters to our clients.

Job Description:

Core Responsibilities

Strategic Account Leadership

· Own strategic client accounts, foster key stakeholder relationships, drive customer retention, and ensure long-term renewal success.

· Lead executive business reviews focused on business outcomes, ROI, and value realization.

Client Discovery & Value Creation

· Develop deep knowledge of client business objectives and challenges to proactively uncover client needs, drive adoption of Tibersoft solutions, and maximize long-term customer value.

Growth & Product Insight

· Identify expansion opportunities, leveraging customer insights, and partner with Sales and Product teams to maximize customer outcomes and business growth.

AI & Continuous Improvement

· Build fluency with approved AI and automation tools to improve efficiency, standardize processes, and drive continuous improvement initiatives.

Technical Solutioning & Project Management

· Manage contracts, statements of work (SOWs), and customer projects from initiation through completion, translating business requirements into technical solutions.

· Mitigate risks, remove obstacles, and maintain momentum on complex work.

White-Glove Client Experience

· Deliver a high-touch client experience by serving as a trusted advisor across every level of the client organization, driving user adoption, conducting training, and partnering with Support and Operations teams to facilitate issue resolution when needed.

Qualifications

· Bachelor's degree and 5+ years in SaaS, client success, consulting, analytics, trade promotion, or a related field.

· Strong analytical, critical-thinking, and project-management skills.

· A proven ability to manage strategic relationships and turn business needs into real solutions.

· Naturally curious and proactive, with sound judgment and the confidence to operate independently.

· Excellent communication skills across technical and executive audiences.

· Learning agility and a willingness to adopt AI, automation, and new ways of working.

· CPG Foodservice or Food Away From Home manufacturer experience required.

· Trade promotion experience preferred.

· ERP/TPM or BI experience preferred.

Worker Type:

Regular

Number of Openings Available:

1

About Us

Cultura’s employees are the heart of our business. We are passionate about our customers, our contributions to the Ag-industry and our team. We have an entrepreneurial spirit, backed by the strength of a larger, global parent but with the personal feel of a smaller company. Cultura is a place where personal growth, together with a strong customer focus, drives our success. This success has allowed us to begin to expand into the retail and medical research space, where we are bringing that same drive and entrepreneurial spirit.

Cultura is a team bursting with talent, helping our customers feed the growing world. It’s a big job, and we’re up for the challenge. How about you?

Cultura’s goal is to recruit and retain the finest talent from diverse backgrounds and life experiences. We embrace our employees’ differences and the unique contributions they bring to our company and our success.

Cultura is proud to be a place where all individuals are treated with dignity and respect, provided work-life balance and given the opportunities to advance in their careers.

Cultura is an equal opportunity employer, we recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, color, creed, national origin, gender, gender identity, gender expression, disability, marital status, veteran status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited.

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