Client Success Manager

Client Success Manager – Credit Repair

Location: U.S. citizens may be living outside the U.S. / Domestic or LATAM

Type: Full-Time | Remote

We’re looking for a Client Success Manager with excellent communication skills, solid knowledge of US credit, and proven experience working directly with clients.

Responsibilities

• Manage and maintain strong client relationships
• Handle client questions, concerns, and escalations
• Conduct follow-ups and proactively address retention risks
• Explain credit-related processes clearly and professionally
• Monitor client satisfaction and help improve retention
• Maintain accurate client records and follow-up notes

Requirements

• Excellent spoken and written English
• Strong knowledge of US credit
• Experience in Client Success, Customer Success, Account Management, or a similar client-facing role
• Experience working with US clients
• Strong communication, problem-solving, and conflict-resolution skills
• Organized, proactive, and comfortable working remotely

Preferred: Experience in credit repair, banking, lending, fintech, or financial services.

What We Prioritize

Communication Quality • US Credit Knowledge • Client-Facing Experience • Retention Skills

Important: We are specifically looking for US-based candidates or LATAM candidates with native-level English and strong familiarity with the US market and credit system.

How to Apply

Send your resume and a short introduction video to sofia@letsgetfunded.com.

🎥 Loom Pre-Screen Questions

1. Tell us a little about yourself and your experience in customer service, client management, or sales.
2. Why are you interested in this position, and what are you looking for in your next role?
3. Are you able to commit to this position full-time? If you currently have another job or other commitments, please let us know.
4. Where are you currently located, what time zone are you in, and what is your expected monthly salary?
5. This role involves handling client concerns while also identifying opportunities to help clients with additional services. Tell us about a time you handled a client/customer concern that resulted in a positive outcome or additional sale.
6. If you were hired, what would make you a valuable addition to our team?