Client Success Manager

Client Success Manager Virtual Peaker is seeking a Client Success Manager who will help solve the climate crisis by supporting our mission of building the utility of the future. Role Responsibilities As a Client Success Manager, you will be responsible for supporting our clients by acting as a frontline liaison to users of our cutting-edge software platform. Day-to-day, you can expect to: Cultivate, manage, and expand relationships with Virtual Peaker’s clients through consistent and personalized communications Collaborate with Implementation, Product, Marketing, and other internal teams to set expectations with clients and execute projects Lead meetings, set agendas, present material, liaise between client requests and what’s best for Virtual Peaker Use tools to document activities and codify decision points and milestones Follow internal processes to track, manage, and respond to client inquiries and product feedback Apply frameworks to appropriately prioritize client inquiries and maintain clear communication with clients Identify growth opportunities for new revenue or expanded scope and support teammates that lead upsells Develop strategies to meet Virtual Peaker’s goals related to clients and managing accounts Other duties as assigned that contribute to Virtual Peaker’s success Education & Experience Bachelor's degree from an accredited institution 4-6 years of experience in consulting, customer service, account management, project management, or a combination thereof Understanding of utilities, clean energy, and grid modernization issues, including distributed energy resources Experience working within a web-based CRM ecosystem, such as Salesforce or Hubspot Experience with Google Suite, Slack, and other online collaboration tools A collaborative and growth-oriented mindset that is motivated to learn new things quickly A sense of ownership and pride in one’s performance and impact on the company’s success Critical thinking and problem-solving skills Strong organizational skills, including project and process management Remote work experience and ability to travel for conferences, client visits, and company gatherings What You Can Expect Full remote position, with remote-work stipend. Competitive salary + Equity A collaborative workplace, which will challenge you and celebrate your work Full benefits medical, dental, vision, 401k Generous vacation time, sick leave, and holidays Diverse and inclusive community for everyone Interested? Virtual Peaker is currently a small team tackling huge problems, and that means that everyone, from the interns on up, is critically important to our mission. If you want to be a bit player on a huge team thinking about micro-optimizations, this role is definitely not for you. If you want to take responsibility for changing the outcome of human civilization, we want to hear from you. Competitive Salary Benefits : stock options, generous 401k, remote-first stipend, and health, dental, and vision insurance.