Client Success & Operations Coordinator

About the role:

We are looking for a proactive and organized Client Success & Operations Coordinator to support daily operations at Kathy Clean, a fast-growing residential and commercial cleaning company based in Denver, CO.

The ideal candidate speaks both English and Spanish fluently, and has strong communication, customer service, and sales skills. This person will play a key role in coordinating between clients, cleaning technicians, and management. Helping to close new business and ensure smooth daily operations.

Main Responsibilities

• Communicate daily with cleaning technicians to confirm schedules, attendance, and job completion.
• Handle communications: respond to messages, resolve issues, and follow up after cleanings.
• Support the sales process: reply to leads, prepare estimates, follow up, and close new opportunities.
• Outbound and inbound calling of clients and prospects.
• Create and send invoices, follow up on payments, and maintain accurate records.
• Maintain and update CRM records (Jobber, Pipedrive, or similar).
• Assist management with daily reports and tracking key metrics.
• Identify and suggest process improvements to enhance efficiency and client satisfaction.

Requirements

• Fluent in English and Spanish (written and spoken).
• Strong communication, problem-solving, and organizational skills.
• Experience in customer service, sales, or administrative support.
• Familiarity with CRMs and platforms like Jobber, or Google Workspace is a plus.
• Availability to work U.S. business hours (Mountain Time).
• Proactive and self-managed, always finding solutions without needing constant direction.
• Schedule: 5 days a week, Saturday required. Sundays off, plus one weekday off agreed with management.

What We Offer

• Competitive pay in USD.
• Long-term, stable position with room for growth
• 100% remote work with structured systems and clear processes
• A collaborative, fast-paced environment focused on excellence and results

We value people who are highly resourceful, self-managed, and proactive. We want you to be able to anticipate needs, solve problems quickly, and work effectively with minimal supervision.

We encourage you to apply and join a talented team building a best in class residential services company in the U.S. market.