Client Success & Operations Specialist

Are you looking to work for an innovative and exciting company from Silicon Valley or New York, 100% remotely?

We are looking for multi-skilled candidates with excellent interpersonal skills for the position of Client Success & Operations Specialist.

We are seeking a highly organized and customer-focused professional who is passionate about supporting client success, service operations, interpreter coordination, and business development activities. The ideal candidate will have experience in customer service, operations, sales support, and coordinating workflows to deliver an outstanding client experience.

The monthly rate for this position is $800–$1,200 USD, depending on experience and seniority.

Candidates from Latin America may be considered.

Candidates in a time zone outside of the western hemisphere will NOT be considered.

The role is 100% remote.

ALL RESUMES MUST BE SUBMITTED IN ENGLISH

Responsibilities:

• Answer incoming calls and client inquiries, providing timely and professional support.
• Conduct client intake to gather service requirements and ensure accurate information capture.
• Manage and monitor the service pipeline, ensuring smooth operations from start to finish.
• Coordinate interpreter assignments and logistics to ensure seamless service delivery.
• Maintain ongoing communication with clients and interpreters before, during, and after assignments.
• Perform timely follow-ups to maintain service continuity and collect client feedback.
• Provide personalized support to VIP clients throughout their journey.
• Support the development and improvement of customer service scripts, standards, and communication guidelines.
• Conduct prospecting activities using LinkedIn, Sales Navigator, and other tools to generate new leads.
• Maintain accurate and organized records of clients, services, and operational activities.

Requirements:

• Fluent or advanced English (C1) with neutral accent and strong verbal communication skills.
• Excellent customer service, interpersonal, and relationship management skills.
• Highly proactive, organized, detail-oriented, and able to multitask effectively.
• Ability to work independently and take initiative.
• Comfortable using AI tools, CRM, and digital platforms.
• Previous experience in customer service, operations, coordination, or sales is preferred.
• Tech-savvy with adaptability and willingness to learn new processes.
• Positive attitude and strong commitment to providing outstanding client experiences