Client Success Specialist

Client Success Specialist Apply Overview Position Type Full Time Job Shift Day Education Level Not Specified Apply Description Client Success Specialist NOW HIRING for our next GeT Aboard Class! Kick off your career at ATG with a week designed to inspire, connect, and set you up for success. GeT Aboard is our signature onboarding experience - an energizing in-person summit at our North Little Rock corporate headquarters where you’ll meet the team, dive into our culture, and gain the tools to thrive. Attendance is required - but we think you’ll agree it feels more like a launch party than training. About Us ATG USA (Applied Technology Group) is the leading technology business partner focused on the Architectural, Engineering and Construction industry in North America. ATG strives to build relationships within the professional design community by providing a complete solution. ATG has unique service offerings implemented by technical support specialists with industry experience and knowledge. Job Summary Location: Offices in North Little Rock, AR, and Phoenix, AZ. Open to remote in AR, LA, TX, OK, MO, TN, GA, and FL. The Client Services Lead is the connective tissue between our clients, designers, and developers. This role owns the successful delivery and growth of multiple client engagements at the same time which requires balancing relationships, budgets, timelines, and people. You are not a traditional project manager, and you are not a salesperson. You are a trusted partner to clients and a steady leader internally, someone who knows when to push, when to pause, and how to move work forward without unnecessary friction. What You’ll Do Client Leadership & Relationship Management Serve as the primary point of contact for assigned clients Run client calls, planning sessions, and product update demos Build trust through clarity, follow-through, and thoughtful guidance Communicate with Clients through email, virtual meetings, and in person (if required) Identify opportunities to add value, expand scope, or shape future phases of work Delivery & Coordination Coordinate work across design, development, and strategy teams Manage timelines, budgets, and priorities across multiple active projects Remove blockers by asking the right questions and bringing in the right people at the right time Ensure work stays aligned with client goals, not just task completion Design & Technology Guidance Use your working background in design and software development to translate client needs into clear, actionable direction for designers and developers. Provide high-level guidance on design and technology decisions (without needing to be hands-on) Ensure solutions remain practical, scalable, and aligned with project constraints Team Leadership & Mentorship Motivate and support developers to hit deadlines and maintain quality Mentor team members on client communication and relationship awareness Help teams understand the why behind the work, not just the tasks Qualifications: 3 – 5 years of project management, agency, and/or relevant experience. Excellent written and verbal communication Strong ability to track, document, and report on project status Confident running meetings, leading discussions, and demoing progress Comfortable managing multiple workstreams simultaneously Organized, proactive, and calm under pressure Strong judgment around resourcing, knowing when to shift people and when stability matters more Ability to sense when a client need is “Phase 1” vs. something better positioned for a future phase Natural relationship-builder who enjoys helping clients succeed Ability to motivate without micromanaging Empathy for both clients and technical team Comfort operating in ambiguity and helping others find clarity Who You Are: This role is ideal for someone who: Enjoys being at the center of complex work Thinks in outcomes, not just tasks Has worked closely with designers and developers Takes pride in making clients feel supported and teams feel empowered Has some technical and/or design skills / background About ATG Data Solutions We believe in building inspired professionals, thriving businesses, and healthy communities. We offer technology services that empower people and organizations to do their best work and make an impact that matters. If you like to develop software that helps people, we want to talk to you. We’re not just looking for developers, we are looking for people who want to become great! We want people who are passionate about learning our client’s businesses and want to solve meaningful problems. ATG is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including gender identity and sexual orientation), national origin, age, disability, genetic information, or any other protected status under applicable laws. We’re committed to an inclusive workplace where all backgrounds and perspectives are valued, and we strive to build a team that reflects the diverse world we serve. This full-time role requires a minimum of 40 hours per week, with additional hours as needed to meet deadlines. Candidates must be able to sit or stand for extended periods, travel between office locations (including those with stairs), and lift up to 30 pounds. Strong verbal and written English communication skills, along with adequate visual and auditory abilities (with or without aids), are essential. The physical demands described are representative of those needed to perform the job’s essential functions, with or without reasonable accommodation. If you need accommodation during the application or interview process—or on the job—please contact Human Resources.