KI
Client Support Professional
- Salary
- $14/hr
- Hiring from
- Probably Worldwide
- Work type
- Remote
- Posted
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Pay Details
$14.00 per hour
Job Description
This is a remote position.
About the Client
Established in 1898 and headquartered in Raleigh, North Carolina, the client is a provider of a range of financial services to individuals, businesses, professionals, and the medical community. The client serves customers through a network of branch offices, telephone banking, online banking, and ATMs. They have also recently merged with CIT Group Inc.
What to Expect
On a daily basis for the Program:
- Serve as an initial point of contact on banking inquiries and concerns.
- Provide support for existing and prospective clients via inbound telephone calls.
- Resolve concerns on retail, commercial, and online banking as well as bankcard, fraud, forgery, ID theft, policy, and procedural questions.
- Identify cross-sell opportunities and make referrals as appropriate.
- Provide accurate, confidential client service through bankcards, business online banking, or general servicing knowledge.
Requirements
Capabilities of Top Performing Service Partners for this Program
- Outstanding Prioritization skills
- Display patience and empathy
- Skilled and efficient in writing and verbal communication
- Provide knowledgeable, friendly, and eloquent customer service
Benefits
Affordable PPO Healthcare and Dental Options Available