Client Support Specialist

Hiring Filipino and Philippine-based professionals only! Wingz, is a leading US rideshare company focused on Non-Emergency Medical Transportation (NEMT). Visit our website: https://www.wingz.com/ Position: Client Support Specialist Work Schedule: US Hours (EST) Employment Set-up: Remote (Independent Contractor) Employment Type: Full-Time / Long Term Salary Rate: USD 700/ Month Benefit: 10 PTO and HMO after the probationary period Pay-out Frequency: Semi-monthly Equipment: Self-Provide Job Summary: We are looking for a Client Support Specialist who is passionate about helping people and providing exceptional service. The ideal candidate has at least 2 years of phone support experience for international companies, demonstrates strong communication skills, and thrives in a fast-paced, detail-oriented environment. As a Client Support Specialist, you will handle time-sensitive calls related to ETAs (Estimated Time of Arrivals) and broker communications, ensuring that all interactions follow Wingz’ operational standards and our partnered clients’ protocols. Key Responsibilities: Answer and manage inbound and outbound calls from clients, brokers, and partners with professionalism and empathy. Provide accurate ETAs and handle broker-related inquiries promptly and effectively. Follow strict standard operating procedures (SOPs) based on Wingz and our partnered clients’ service standards. Communicate proactively with leadership, dispatch, and other departments to ensure seamless coordination and timely issue resolution. Document all conversations and updates accurately in the company database or CRM system. Handle all calls with urgency and attention to detail, ensuring each client receives timely and high-quality support. Escalate critical or unresolved issues to the appropriate teams when necessary, maintaining clear communication throughout. Contribute to continuous improvement by identifying trends, sharing feedback, and suggesting process enhancements. Minimum of 2 years of phone-based support experience for international companies (B2B or B2C). Exceptional attention to detail and organizational skills. Strong verbal and written communication skills with a professional and empathetic tone. Fast learner who adapts quickly to new tools, systems, and client processes. Passionate about helping people, especially within healthcare and transportation contexts. High energy and enthusiasm, with a positive attitude and team-oriented mindset. Ability to work independently while maintaining accountability and accuracy. Willingness to work ET hours, including weekends or holidays, depending on operational needs.