Client Support Specialist

What are we looking for?

VBA is looking for a highly organized Client Support Specialist team member responsible for supporting our clients with daily questions and issue resolution.

What can we offer you?

VBA is a cloud-based high growth healthcare SAAS company providing solutions for all employee benefit administration. We offer a fun, fast-paced, collaborative work environment where the team rises above the individual. We look for hard work and a commitment to excellence. In turn, we value an individual's personal life and realize a balance must be maintained between work and play to maintain high morale as one of our core philosophies.

Why should you want to work for us?

Our team of multi-talented individuals collaborate to provide custom solutions to the insurance industry. We are highly focused on developing value and tangible benefits for our clients while providing career growth and development for our team members.

What will you be doing?

• Log, track, and resolve client support requests
• Development and maintenance of documents
• Assist in software best practice coaching
• Assist external clients by collecting information and/or troubleshooting various issues
• Assist with file related items

What are we looking for?

• High School diploma or equivalent
• Minimum 2-5 years of experience in a Help Desk role
• Experience with benefit or claim administration systems, preferred
• Experience with ticketing systems to log resolve issues
• Experience with escalation and issue resolution processes
• Problem solving capabilities
• Strong spoken and written communication skills
• Working with others in a collaborative environment
• Available for periodic evenings and weekend client support
• Ability to occasionally work holidays and a weekend after monthly releases
• Ability to work on a hybrid schedule out of our Germantown office

What do we consider a plus (but not required)?

• Experience in a TPA or health insurance environment
• Experience with Axosoft or other Help Desk ticketing systems
• Experience with HIPAA related file formats (834, 837)