Client Technology Advisor (MSP)
Location: Columbia, MD (Hybrid – Partial WFH)
Compensation: $80,000–$95,000 + Bonuses + Full Benefits

Located in the heart of Columbia, we are a rapidly growing Managed Service Provider (MSP) dedicated to empowering small and medium-sized businesses with cutting-edge IT solutions. Our commitment to proactive support, innovative technology, and personalized service sets us apart as a trusted partner in the ever-evolving digital landscape.

Joining our team means being part of a dynamic, forward-thinking company where your growth and success matter. We invest in our people through ongoing training, career advancement opportunities, and a collaborative culture that encourages fresh ideas and leadership. With a strong foundation and an ambitious vision, we’re poised for continued expansion — and we want you to grow with us.

What You’ll Do:

As a Client Technology Advisor (MSP), you’ll become a trusted technical partner to our clients—owning the documentation, evaluation, and lifecycle management of their technology environments. You’ll play a critical role in identifying gaps, ensuring standardization, supporting roadmaps, and aligning IT strategy with business outcomes.

Key Responsibilities:

• Document client environments using standardized discovery methods (remote, in-person, interviews).

• Routinely assess client infrastructure against internal standards and make improvement recommendations.

• Maintain technical roadmaps in collaboration with vCIOs and the Client Strategy team.

• Work cross-functionally to support internal teams with client-specific technical knowledge.

• Implement standards through system configuration and direct project involvement.

• Support the creation of Technology Business Reviews and strategic client reporting.

• Contribute to internal standards development via the Operations Standards Committee.

What You Bring:

• MSP experience is required – you’ve worked directly with SMB clients and understand the fast-paced, high-touch nature of managed services.

• Strong background in systems and network administration.

• Experience in technical consulting with business process awareness.

• Hands-on knowledge of Microsoft cloud services: M365, Azure, Entra ID, Teams, Exchange, SharePoint, Intune.

• Familiarity with firewalls, VPNs, VoIP, identity management, and general network infrastructure.

• Understanding of frameworks such as ITSM, ITIL, NIST, or CIS is a plus.

• Excellent written and verbal communication skills, including confidence working with business leadership.

What You Get:

• Health/Dental/Vision – 100% covered by the company

• 401(k) with match

• Generous PTO

• Certification reimbursement + paid exam time

• Performance-based bonuses (bi-annual)

• Paid professional development and performance goal plan

• A collaborative, innovative team culture with open communication and strong leadership support