Clinic Assistant - Medical Assistant

FOX VALLEY ORTHOPEDICS
Where Innovation Meets Comprehensive, Personalized Care

Our team members are critical to our success and growth and are rewarded for their dedication and hard work. IF this sounds like the type of team and environment you want to be a part of apply today!

Position Summary

Locations: Elgin and Barrington, Illinois

Status Change: Full-Time

Pay Range (minimum to mid-point): $20 - $25 (based on experience)

Knowledge/Skills/Abilities

• Interpersonal Skills - Focuses on solving conflict; maintains confidentiality; remains open to others' ideas; takes responsibility and ownership for mistakes.
• Verbal Communication - Speaks clearly and persuasively in positive or negative situations; listens actively and seeks clarification; responds well to questions; participates effectively in meetings.
• Written Communication - Writes clearly, concisely and informatively; edits work for spelling and grammar; adapts writing style to meet specific needs; presents numerical data effectively; reads and interprets written information accurately.
• Teamwork - Exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; builds morale and group commitment to goals and objectives; gains buy-in from others.
• Ethics - Treats people with respect; keeps commitments; inspires the trust of others; acts with integrity and in an ethical manner; upholds organizational values.
• Organizational Support – Demonstrates discipline in thought and action; follows policies and procedures; completes tasks accurately and on time; supports the organization's goals and values.
• Judgment – Exercises sound and accurate judgment; supports and explains the reasoning behind decisions; includes appropriate people in decision-making process; makes timely decisions.
• Planning/Organizing - Prioritizes and plans work activities effectively; uses time efficiently; plans for additional resources; sets goals and objectives; develops realistic action plans; strives to increase productivity.
• Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their role or position; accepts responsibility for personal actions; follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; seeks ways to improve and promote quality; applies feedback to improve performance; monitors own and others’ work to ensure quality.
• Safety and Security - Observes all safety and security procedures; reports potentially unsafe conditions promptly.
• Adaptability - Manages competing demands effectively; adjusts approach or method to best fit the situation; remains flexible in the face of frequent change, delays, or unexpected events.
• Dependability - Follows instructions and responds to management direction; follows up on assigned tasks.
• Attendance/Punctuality – Arrives at work on time; ensures work responsibilities are covered during absences; communicates scheduling conflicts or personal needs in a timely manner.
• Language Skills - Strong writing and analytical skills; adaptive; able to work independently; assertive; organized; autonomous; collaborates effectively with others in strategic team environments.
• Reasoning Ability - Ability to solve practical, technical and strategic problems using a logical, analytical approach; capable of simplifying complicated problems through assumptions and validating results using appropriate verification techniques.
• Computer Skills - To perform this job successfully, an individual should possess strong computer skills and intermediate proficiency working with internet software and applications; must have the ability to operate general office equipment.
• Other Skills and Abilities - Ability to multi-task. Ability to work in a fast-paced environment. Strong time management and organizational skills. Ability to work under dynamic schedule constraints and consistently meet deliverable timelines. Ability to react calmly and effectively in emergency situations.

Essential Job Functions

• Prepare clinic charts for upcoming appointments including completing and printing patient intake forms, and ensuring external records and images are uploaded into the EHR and PACS systems.
• Schedule patient appointments in Athena EHR, including post-operative, test results, consultations, and surgeries, in a timely manner.
• Maintain the providers’ clinical calendars and Athena schedules, including facilitating internal communication regarding provider schedule changes using the ‘Schedule Changes’ email group.
• Ensure hospital consultation reports and operative reports are uploaded into the Athena EHR in a timely manner.
• Monitors all tests ordered through the EMR.
• Prepare clinic exam rooms with necessary supplies, equipment, and educational materials for patient care.
• Verify patient identity utilizing two patient-identifiers before escorting to exam room and obtaining patient history.
• Prepare patients for examination by verifying past medical and surgical history, allergies, and current medications.
• Take vital signs, height, and weight, and document accurately in patient charts.
• Communicate with patients and family members regarding procedures, and instructions for follow up care in a professional manner.
• Document timely in patient’s Athena chart using accurate and objective facts.
• Assist provider and patient during patient care including injections, casting/immobilizing, wound care, and DME applications, demonstrating competency.
• Document patient medication/allergy history into the EMR (active Medication Aide required).
• Collect and prepare specimens for laboratory testing when necessary.
• Place orders in Athena as directed by the provider.
• Complete patient discharge process with patient providing instructions both verbal and written regarding treatment plan and follow up, ensuring patient understanding.
• Address patient messages (incoming via phone, portal, fax, other) by monitoring or creating patient cases in Athena for actions requiring administrative and clinical care.
• Maintain exam room readiness and adequate clinic supplies.
• Escalate complex patient care issues to management.
• Attend departmental meetings as required.
• Other duties as assigned.
• This position has no supervisory responsibilities.
• This position interacts and interfaces with all staff and leadership as well as patients.

Physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing duties of this job, the employee is frequently required to stand, walk and reach with hands and arms, bend, stoop and kneel. Regularly required to use hands and fingers to operate office and clinical equipment. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The employee must have the ability to communicate effectively in person, over the phone, and via email.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions. Personal Protective Equipment may be required when working in designated areas. While performing the duties of this position, employees may be exposed to communicable diseases, blood-borne pathogens, and other conditions common to a medical clinic environment. The noise level in the work environment is moderate.

Must be able to pass background check. We also conduct pre-employment TB and drug testing. Any job offer will be contingent upon successful completion of a pre-employment TB and drug screen, background check, and obtaining active licensures per job requirements.

About Us

Fox Valley Orthopedics has been providing exceptional orthopedic care for over 50 years. Since its founding, the strength of Fox Valley Orthopedics (FVO) is its staff and commitment to patient care and service. Built upon a team of accomplished physicians who are leaders in their field, FVO specializes in the diagnosis and treatment of the full range of orthopedic conditions, including orthopedic surgery and a variety of specialties. Our staff is committed to providing a superior, comprehensive approach to patient care.