Clinic Navigator

Diversity Health is a Nashville-based management services organization (MSO) that powers community clinics across Tennessee and Kentucky, including Music City PrEP Clinic and Chosen Family Medicine. Diversity Health provides the operational, financial, and strategic infrastructure so its partner clinics can focus on patient care and delivering Great Experiences by Design—expanding access to sexual health, HIV prevention, and primary care. Through this support, Music City PrEP Clinic operates five physical clinic locations staffed by a rapidly growing team of medical and administrative professionals. Rod Bragg Diversity Health, LLC is an equal opportunity employer.

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Position: Clinic Navigator

Position Summary:

Welcomes patients upon arrival and conducts interviews to gather and document information needed for their visit or treatment. The Navigator guides patients through the visit, explains next steps, and answers questions within the scope of the role, directing clinical questions to the appropriate licensed professional.

Essential Duties and Responsibilities

General Responsibilities

• Communicate with patients clearly and effectively with empathy, integrity, and accuracy

• Assist patients with finding an available appointment

• Assist patients with finding a PCP or supporting services if requested

• Use systems and tools to access data to effectively manage clinic operations

• Accurately enter and update patient insurance information within the electronic medical record (EMR) to support billing and claims processing

• Collect and document patient co-pays or applicable Prompt Pay payments in accordance with clinic policies and procedures

• Follow goals, objectives, policies, protocols, procedures, and systems established for the clinic

• Demonstrate working knowledge of all major clinic sections: communication, exam, lab, navigation, and outreach

• Review forms and update patient information used within the practice

• Maintain a high level of confidentiality and privacy according to the clinic’s policies and procedures and HIPAA compliance

• Foster teamwork within the clinic

• Contribute to great experiences for patients through showcraft by keeping areas generally tidy and alerting the appropriate staff when hazards appear.

• Orient patients to clinic facilities and expected patient experience

• Perform other duties as assigned

Qualifications:

• Must work effectively with medical providers, staff, volunteers, patients, public and external agencies

• Skills in gathering and interpreting data in a physician office setting

• Must have the ability to take initiative and to exercise independent judgment according to organization standards

• Minimum of one year of experience entering patient insurance information into an EMR or practice management system preferred

• Minimum of one year of experience collecting and documenting patient payments, including co-pays or self-pay payments, in a healthcare setting preferred

Physical and Work Environment Requirements:

• Ability to work in an office, clinical, or hybrid work environment.

• Ability to sit, stand, walk, and use standard office equipment for extended periods.

• Must be able to lift up to 15 pounds at times.

• Occasional travel may be required for training, conferences, organizational meetings, and other business-related activities.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.