Clinical AI Strategist - Pharmacist

LOCATION: Hybrid – 8 days a month in the office (see locations on the posting)

OVERVIEW

The Clinical AI Strategist (Pharmacy) is the embedded pharmacy domain authority within a Pharmacy and Health Technology (PHT) Agentic PDLC product pod that serves as the Expert Practitioner, dedicated full-time to building, validating, and continuously improving AI-enabled and agentic pharmacy solutions. Working alongside the Product and Engineering team, the Clinical AI Strategist translates pharmacist workflows, clinical decision points, drug information needs, and operational constraints into agent capabilities and logic, domain-specific quality standards, evaluation rubrics, and AI evals, and takes long-term ownership of the domain quality of those agents throughout their lifecycle.

Working across Product, Engineering, Design, Editorial, Quality, Legal, and Compliance, the Clinical AI Strategist validates hypotheses, prototypes, and working product increments against real-world pharmacy practice and helps set the quality bar for accuracy, safety, and trust. This is a product development role embedded in an AI development team, not an editorial or content-authoring role. Clinical AI Strategist input complements, but does not replace, direct customer validation, the Product Manager’s accountability for prioritization and product direction, or required QA, regulatory, and release approvals.

This role is central to shaping trustworthy, clinically intelligent AI. The Clinical AI Strategist embeds pharmacy clinical reasoning into AI architecture, guides system validation, and ensures outputs remain faithful to Wolters Kluwer’s trusted content, helping define a new standard for pharmacy and clinical decision support by drawing on expertise across patient care, medication safety, quality, and health system operations.

RESPONSIBILITIES

The Clinical AI Strategist is a dedicated member of an Agentic PDLC product pod across the full lifecycle: Strategy, Discovery, Viability, Build & Test, Launch, and Scale & Monitor. The role brings pharmacy domain expertise into every learning loop, acts as a customer proxy before early-access testing, defines what good looks like for AI outputs and agent behavior, and partners daily with engineering to develop, evaluate, and maintain agentic capabilities. Engineering enables the underlying platform, user interface, and APIs; the Clinical AI Strategist provides the domain expertise required to build and sustain the agent itself.

Success requires deep pharmacy practice knowledge, the ability to make domain judgment explicit through scenarios, rubrics, and acceptance criteria, rigorous evaluation of AI outputs, strong cross-functional collaboration, and a commitment to continuous learning as AI capabilities evolve.

The Clinical AI Strategist works closely with Product Managers, Lead Builder, Builders, Product Design, and Product Marketing, participates in weekly demos and learning loops, and provides rapid, structured domain feedback that informs requirements, backlog priorities, and go/no-go decisions.

Key Responsibilities – Clinical AI Strategy & Development

• Represent pharmacist workflows within the pod by mapping tasks, decision points, information sources, handoffs, exceptions, and operational constraints across target pharmacy practice settings, identifying opportunities to reduce friction while preserving professional judgment and human oversight.

• Validate problem statements, hypotheses, prototypes, and assumptions during Discovery and Viability, serving as a customer proxy before early access while partnering with the Product Manager and Design to engage practicing pharmacists and customers directly.

• Develop agent capabilities and logic in daily partnership with engineering, including domain reasoning, workflow steps, guardrails, and escalation paths to a pharmacist, and refine prompts and context to improve agent behavior.

• Contribute to the strategic approach and technical execution of AI architecture, prompt strategies, and clinical search and retrieval logic so that outputs stay grounded in and faithful to Wolters Kluwer’s trusted content.

• Define and maintain clinical indices and decision pathways that reflect real-world pharmacist reasoning across practice settings and therapeutic areas.

• Define pharmacy-domain quality standards and acceptance criteria for AI outputs and agent behaviors, including clinical accuracy, completeness, relevance, source traceability, handling of uncertainty, and appropriate human oversight.

• Author, maintain, and version AI evals, including evaluation scenarios, representative test cases, expected outcomes, and scoring rubrics that cover routine tasks, ambiguous inputs, edge cases, and failure modes; partner with Engineering and QA to run evaluations and assess regressions.

• Lead and contribute to validation processes, including clinical benchmarks, red-teaming protocols, safety checks, and continuous expert testing to confirm outputs are clinically faithful and meaningful.

• Review AI-generated outputs and agent interactions for domain correctness, safety, and workflow fit; document errors, unsupported conclusions, inappropriate actions, and usability gaps, and provide actionable feedback to improve agent behavior and supporting content.

• Participate in weekly demos and learning loops, translating findings into recommended changes to requirements, acceptance criteria, and evaluation coverage, with the Product Manager retaining accountability for prioritization and product direction.

• Provide documented launch-readiness assessments against agreed quality bars for accuracy, safety, and trust, and escalate unresolved domain risks before release; domain review does not replace required QA, clinical, regulatory, legal, or release approvals.

• Own the ongoing domain quality of deployed agents through Scale & Monitor by reviewing performance and customer feedback, investigating issues, and updating evals and agent logic as drug information, practice standards, and customer needs change.

• Serve as a clinical liaison between AI product pods and editorial and content operations, aligning workflows, standards, and content updates, and translating user feedback into system improvements with product, engineering, and editorial teams.

• Monitor and research regulatory frameworks and risk management strategies relevant to clinical and pharmacy AI, and apply them to quality standards and evaluation coverage.

• Maintain AI-readable pharmacy-domain context assets, including workflow maps, domain artifacts, and evaluation libraries, in the product context repository so they can be reused across pods and agents.

• Represent Wolters Kluwer externally through white papers, conference presentations, and thought leadership on trustworthy clinical AI in pharmacy.

Other Duties

• Share pharmacy-domain insights, evaluation practices, and reusable agents and skills across PHT product teams and the broader Expert Practitioner community.

• Continuously build skills in AI evaluation, prompt and context refinement, and responsible AI through Product Enablement training and coaching.

• Complete required corporate training and participate in company initiatives and performance planning activities.

QUALIFICATIONS

Education: Doctor of Pharmacy (PharmD) required with active Pharmacy license in any US state. Additional experience or training in pharmacy informatics, health technology, quality improvement, or AI evaluation preferred.

Experience:

• Minimum 10 years of pharmacy practice, with demonstrated depth in patient care and a deep understanding of pharmacist workflows, professional decision-making, medication-use processes, and pharmacy information systems, plus breadth across areas such as health system administration, medication safety, quality improvement, clinical research, education, or publishing.

• Experience translating practice needs into workflow improvements, software requirements, test scenarios, or quality criteria.

• Demonstrated ability to work daily within agile, cross-functional product and engineering teams, build trust, break down silos, and influence decisions without direct authority.

• Familiarity with evidence-based medicine and editorial workflows.

• Experience in pharmacy informatics, clinical decision support, drug information, digital health product development, user research, or AI output evaluation preferred.

• Experience with AI evaluation datasets and rubrics, prompt and context refinement, pharmacy software implementation, usability testing, or structured drug information preferred. Software engineering or model-development expertise is not required.

Other Knowledge, Skills, Abilities or Certifications:

• Certifications: Board certification (e.g., Pharmacy Informatics Specialty Certification (BCIP) preferred but not required.

• Pharmacy Domain Expertise: Deep knowledge of pharmacist tasks, workflow dependencies, professional standards, and drug information needs.

• Workflow Translation: Converts domain judgment into explicit scenarios, expected outcomes, acceptance criteria, and agent logic.

• AI Evaluation: Designs and maintains evals and scoring rubrics; assesses AI outputs for accuracy, completeness, traceability, and safety.

• Agent Development Partnership: Works hands-on with engineering to shape agent objectives, guardrails, escalation paths, and continuous improvement.

• Quality and Safety Judgment: Assesses evidence, identifies uncertainty, and communicates domain risks clearly before and after release.

• Learning Loop Collaboration: Provides rapid, structured feedback through weekly demos and iterative validation cycles.

• Responsible AI: Applies human-in-the-loop principles and keeps human accountability for clinical and product decisions.

• Adaptability: Comfortable with ambiguity and rapid iteration; pivots quickly based on feedback and evolving strategy.

• Strategic Influence: Contributes to central clinical AI strategy and influences product direction.

• Communication: Strong analytical, written, and verbal skills; explains complex domain issues clearly to product, engineering, and business audiences.

TRAVEL: Up to 20% customer offices and conferences

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

Be the Difference

If making a difference matters to you, then you matter to us.

Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day.

We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world.

You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.

About Wolters Kluwer

Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. ​

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Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. ​

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We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. ​

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We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. ​

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With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes.​

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For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook.

Tips & Tricks - Resumes

Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume.

Building Diverse Teams

As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work.

We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion.

This principle is ingrained in our company values and articulated in our Code of Business Ethics.

Our Global Well-being Program

At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous.​

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Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024. ​

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More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women.

Equal Opportunity Employer

To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions.

All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.

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