Clinical Business Analyst – Patient Access - RQ00384

Client: Province of New Brunswick

We are looking for an experienced Clinical Business Analyst – Patient Access with strong expertise in healthcare business analysis, clinical informatics, Patient Access, Registration and Scheduling, healthcare information systems, EHR/CIS implementation, requirements gathering, workshop facilitation, business process analysis, and clinical standardization. The ideal candidate will have experience working with acute care healthcare systems and collaborating with clinical experts, healthcare providers, project teams, subject matter experts, and stakeholders to support large-scale healthcare technology initiatives.

Role Snapshot

Job Title: RQ00384 – Clinical Business Analyst – Patient Access

Client: Province of New Brunswick

Business Days: 500

Closing Date/Time: September 28, 2026, at 10:30 AM

Work Location: Fredericton, New Brunswick – Remote

Estimated Work Start Date: October 12, 2026

Estimated Work End Date: October 11, 2028

Standard Hours per Day: 7.5 hours

Work Location Requirement

The location of work will be Remote, but the proponents should be able to travel to the province of New Brunswick at least once a month throughout the project duration.

Description

The successful proponents must deliver the following, to successfully complete the engagement:

• Detailed review of existing business requirements.
• Collaborate with clinical experts to gather input and insights for the development and refinement of clinical standards.
• Design and develop facilitation sessions to validate the existing requirements and collect net new business and information technology requirement, including gap analysis.
• Create and maintain detailed process and solution documentation, including workflows, use cases, user guides, and training materials, to ensure seamless adoption of clinical standards.
• Conduct comprehensive analysis of business and client requirements to support the development, operations, and deployment of the clinical standardization project; recommend and implement solutions to achieve defined objectives, monitoring their effectiveness.
• Build, validate, and test clinical content in the CIS.
• Collaborate closely with project teams to ensure the smooth delivery and implementation of the clinical standardization project, including effective communication plans for stakeholders.
  
  

The individual will be required to sign a non-disclosure agreement and complete the Department’s Privacy Training prior to commencing the assignment.

Mandatory Requirements

• University Degree in either Healthcare, Business Administration or Information Technology or equivalent combination of applicable education and experience.
• Demonstrated experience as a Clinical Business Analyst / Clinical Informatics Analyst (or equivalent) responsible for Patient Access (Registration and Scheduling) related requirements gathering, workshop facilitation, use case analysis, business process analysis, detailed design activities, and developing business analysis documentation obtained in the last 10 years.
• Demonstrated experience working with acute care Health Information Systems (EHR/CIS), and healthcare operations as it relates to Patient Access (Registration and Scheduling).
• Demonstrated experience as a Business Analyst/Clinical Informatics Analyst in health information systems/CIS implementation projects. With direct demonstrated experience working in healthcare operations Health Information Systems (EHR/CIS), building or implementing a similar scale project as it relates to Patient Access (Registration and Scheduling) in a Canadian acute care healthcare system similar in size and complexity to New Brunswick.
  
  

Scored Requirements

• Demonstrated experience as a Clinical Business Analyst responsible for Patient Access (Registration and Scheduling) related requirements gathering, workshop facilitation, use case analysis, business process analysis, detailed design activities, and developing business analysis documentation in one or more of the following:
• Computerized Provider Order Entry (CPOE)
• Order sets
• Clinical documentation
• Ancillary services (Pharmacy, Medical Imaging, Laboratory)
• Verbal and written communication, facilitation, and presentation skills in French and English is strongly preferred.
• Facilitation skills: demonstrated experience in leading workshops with healthcare providers to identify and articulate business requirements, system requirements, and develop user stories or use cases.
• Demonstrated experience working with a high level of self-direction, strong interpersonal skills, and the ability to confidently engage and collaborate with project team members, subject matter experts, and stakeholders at all levels.
• Demonstrated ability to multi-task, work with multiple teams supporting more than one project stream/activity at a time.
• Knowledge of Microsoft Office 365 suite (Excel, Word, PowerPoint, Visio, Outlook, Teams) and Atlassian’s JIRA software in a Project/work environment.
• Previous experience working within public health authorities, showcasing a strong understanding of the public healthcare landscape, policies, and practices.
  

How to Apply

If you are interested and believe your skills and experience match this opportunity, please send the following mandatory documents to hrsmss@smsoftconsulting.com.

Without mandatory documents, we cannot submit a candidate.

• Updated Resume in Word format – Mandatory
• Skills Matrix and References – Mandatory
• Expected Hourly Rate – Mandatory
• Visa Status – Mandatory
• LinkedIn ID – Mandatory
  
  

If you are interested to learn more about this opportunity, please check it out on our career site.

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Candidate Submission Requirements

Requirements

Candidates should ensure that their resumes and skills matrices clearly demonstrate the mandatory and scored requirements listed above, particularly experience related to:

• Patient Access, Registration and Scheduling.
• Clinical Business Analysis and Clinical Informatics.
• Acute care healthcare environments.
• EHR/CIS implementation.
• Requirements gathering and business process analysis.
• Workshop facilitation and stakeholder engagement.
• Clinical standardization.
• Healthcare technology implementation projects.
• Software testing and clinical content validation.
• Relevant healthcare, business, or information technology education.
  
  

Important Note

We make sure to screen each and every resume we receive in response to the positions shared but due to heavy load, it is not possible for us to reply to each and every applicant. However, only shortlisted candidates with the required skills will be contacted.

Email is the best way to reach us.

You have received this message either as a result of contacting our company to express interest in employment or as a result of posting your resume in a location that can be accessed by recruiters or HR specialists, which suggests an interest in being contacted about employment opportunities.