Clinical Informatics Specialist

The mission of the Clinical Informatics Department (CID) is to realize the full benefits of OHSU's clinical information systems. The department will apply the science of informatics to enable excellence in patient care services, to education learners and to advance the methods of applied informatics.

The Clinical Informatics Specialist (CIS) supports the mission of CID by practicing and assisting in clinical information system implementation, maintenance and support, including all phases of the system development life cycle: analysis, design, development, testing, training/end user support, go-live, and transition to maintenance. The CIS utilizes inter-team and inter-departmental coordination, communication and collaboration to accomplish goals. The CIS participates and assists in EHR governance structure and process. This position supports CID in providing informatics support to OHSU partner, affiliate, and community connect organizations.

Change Management, Operational Support and Implementation

• Leads change management efforts (currently defined as work less than 100 hours of effort) for department level initiatives, new department work, new departmental workflows and new non-enterprise modules where the primary customer or stakeholder is the clinician and the EHR is the primary means to meet the project deliverables with assistance Informatics Leadership as needed.
• Demonstrates understanding of how and why governance is used in work assignments.
• With little to no supervision, engages with the governance structure as it pertains to assigned work.
• Demonstrates understanding and adherence to change management processes.
• Demonstrates understanding and adherence to ticket prioritization and approval process.
• Leads user group efforts as assigned.
• Partners with provider informaticists as appropriate.
• Applies industry standard change, project management and ITIL principles.
• Utilizes department/division change and project standards and methodology.
• Creates customer communication for system enhancements and fixes in partnership with Epic Comms.
• Independently creates project plans for routine changes and utilizes these plans to manage the work and meet deadlines.
• Independently analyzes current state and maps future state.
• Coordinates and develops training plans and user documentation for department level changes.
• Supports go-live activities and mentors colleagues for knowledge transfer.
• Assess risk and plans mitigation, and includes these in project plans.
• Demonstrates a knowledge of the business processes, policy and operations of the departments supported by developing software and system configurations based on analysis of user requirements within time frames given; promotes enhancements or modifications to benefit user functions.
• Demonstrates and applies knowledge of process and system design techniques by translating and documenting business requirements into technical designs for changes.
• Completes all activities that analyze current state and completes current state process flow diagrams.
• Identifies gaps and creates future state design recommendations for department level changes and ensures that gaps from current state are resolved; completes future state process flow diagrams.
• Assists with hardware assessments as it pertains to clinical use.
• Demonstrates knowledge related to hardware, software and technical components in the application of systems and software and implications of recommended solutions on operations.
• Demonstrates ability to design solutions based on the integration of operations and technology.
• Incorporates understanding of clinical business operations into the role of liaison between the clinical customer and ITG.
• Creates tasks, work estimates and recommends assignment of resources to tasks associated with changes.
• May support efficiency and/or Sprint efforts as needed for subject matter expertise.

Project/Program Work

• Fully understands and demonstrates adherence to HCIT Project and Governance process.
• Notifies ambulatory informatics leadership when work is identified as project work.
• Completes informatics work as outlined in the above section as member of the project team for work that is greater than 100 hours of effort.
• Participates in and compiles lessons learned at project conclusions; demonstrates increased knowledge and improved performance based on previous work.

Other duties as assigned.

• Master’s degree in an IT related field, business, informatics, a clinical field or equivalent and 2 years’ work related experience in the information technology field supporting electronic health records or a combination of clinical healthcare environments providing direct patient care; OR

• Bachelor’s degree in an IT related field, business, informatics, a clinical field or equivalent and 5 years’ work related in the information technology field supporting electronic health records or a combination of clinical healthcare environments providing direct patient care; OR

• Associate’s degree in an IT related field, business, informatics, a clinical field or equivalent and 7 years’ work related experience in the information technology field supporting electronic health records or a combination of clinical healthcare environments providing direct patient care; OR

• 8 years’ work related experience in the information technology field supporting electronic health records or a combination of clinical healthcare environments providing direct patient care; OR

• Equivalent combination of education and experience where one year of experience will be substituted for an Associate’s degree and two years of experience will be substituted for a Bachelor’s degree.

• 3 years of experience as an informaticist or informatics specialist or equivalent or 5 years of experience the information technology field supporting electronic health records, specifically clinicians, clinical healthcare experience or combination of the above.
• Vendor Certification within 6 months of hire.

Skills and Abilities

• Knowledge of gathering and translating business requirements into system specifications.
• Knowledge of project management principles.
• Knowledge of process and system design techniques.
• Demonstrated organizational and analytical skills.
• Demonstrated ability to gather, organize and present data.
• Demonstrated attention to detail with a proven track record of highly accurate output.
• Demonstrated problem and issue resolution skills.
• Written and oral communication skills, including the ability to present and speak to small, medium and large sized groups.
• Proven ability to multitask and accomplish tasks in a timely fashion to set priorities.
• Demonstrated knowledge of principles and processes for providing customer and personal services; this includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Established time management skills; ability to work in a highly autonomous role by demonstrating self-motivation and creativity in design approach.
• Demonstrated critical thinking skills; using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Masters in a Healthcare field.
• Clinical or administrative experience in the direct delivery of patient care or equivalent social services experience highly preferred.
• Experience as an end user of HIT software or equivalent.
• Professional certification in a health science (CMA, RRT, CRT, RT, PTA or discipline specific equivalent).
• Super user of HIT software.
• Experience at other health centers preferred, either as clinical or administrative staff or as implementation staff.
• Previous implementation employment with an HIT vendor.
• Use of multiple HIT or equivalent systems.
• Knowledge of LEAN principles.
• Clinical licensure.
• Existing vendor certifications or equivalent.
• Multiple vendor certifications or equivalent.
• Current CPHIMS or equivalent.
• PMP or equivalent.

Work Schedule: Typically 8am-5pm Pacific Time, dependent on meeting schedules and business needs.

Work Location: This is a hybrid position that requires some onsite travel, including but not limited to; projects, go-live support, training, upgrades, etc. Duration and frequency of onsite travel will vary. May require occasional evening and/or weekend shifts for coverage during system upgrades and go-lives.

Benefits

• Healthcare for full-time employees covered 100% and 88% for dependents.
• $50K of term life insurance provided at no cost to the employee.
• Two separate above market pension plans to choose from.
• Vacation - up to 200 hours per year dependent on length of service.
• Sick Leave - up to 96 hours per year.
• 9 paid holidays per year.
• Substantial Tri-Met and C-Tran discounts.
• Employee Assistance Program.
• Childcare service discounts.
• Tuition reimbursement.
• Employee discounts to local and national businesses.

We are Oregon's only public academic health center.

In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington.

All are welcome.

OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply.

To request reasonable accommodation, contact askhr@ohsu.edu