Clinical Manager

Job Title: Clinical Manager

Program/Department: Family Engagement Program (FEP) Central Region, MA

Position Type: Exempt; Full-Time 40 hours/ week – Hybrid Position (remote and on-site)

Location: Worcester

Reports to: Senior Director of Family Programs

About IHR: The Institute for Health and Recovery (IHR) is a statewide service, research, policy, program development and capacity building agency. IHR designs its services based on an understanding of the impact of trauma. IHR’s CARF accredited treatment programs provide holistic interventions for hard to reach and high-risk individuals and families. IHR’s mission, since our founding in 1990, has been to develop and support a comprehensive continuum of care for families, individuals, youth, and pregnant and parenting people affected by alcohol, tobacco, and other drug use, violence/trauma, mental health challenges and other health issues, while advancing principles of health equity and social justice. Our work is focused on addressing and eradicating inequities in our health care, economic, and justice systems, especially as they disproportionately affect women and people of color. We are committed to providing services and creating communities that mitigate the effects of substance use, mental illness, and trauma.

Summary Statement: The Clinical Manager for Family Engagement Program will support IHR’s mission to develop a comprehensive continuum of care for women, families, individuals, youth and pregnant and parenting women affected by alcohol, tobacco/nicotine, and other drug use, violence/trauma, mental health challenges and other health issues by overseeing service implementation, including training in delivery of evidence-based practices and provision of intensive home- and community-based therapeutic and case management services.

Essential Responsibilities:

• Provide weekly individual and/or group supervision to family engagement specialists who are providing home-based FEP services, including a minimum of bi-weekly individual supervision, and support Senior Director of Family Programs as needed in facilitation of FEP regional team meetings
• Work with Senior Director of Family Programs and IHR Intake Specialist on maintaining full caseloads, managing referrals and client assignments for all staff in the region, including reaching out to DCF area offices and Family Networks representatives when openings are available.
• Work with Senior Director of Family Programs to maintain updated license and required certifications.
• Maintain ongoing and regular communication with lead and DCF area office contacts.
• Attend all relevant DCF and Family Networks meetings and support Director of Family Engagement Program in leadership of these meetings as needed.
• Provide ongoing training and technical assistance on the implementation of evidence-based practices used in the program.
• Maintain electronic health records documentation for supervisory position and ensure clinicians adhere to agency policies and procedures, including licensing regulations and accreditation standards.
• Maintain centralized caseload data for all FEP referrals and open cases
• Maintain supervision documentation within SharePoint.
• Assist in development of program reports and contract management responsibilities including compliance with performance standards, achievement of service goals and objectives, and adherence to timelines.
• Attend all program and agency meetings as determined, including FEP statewide, case consultation, etc.
• Meet regularly with supervisor for clinical and administrative supervision.
• Ensure use of DCF’s Virtual Gateway per DCF requirements.
• Provide supervisory coverage for other clinical supervisors, including facilitation of case conferences, as needed.
• Recruit, hire, and train new FEP Central region staff as needed based on referral demand.
• Work with Senior Director of Family Programs and Director of Recovery to implement all aspects of FEP and Peer Engagement and Recovery Support (PEERS) services across MA, including hiring peer recovery specialists, and working with the full team to integrate peer recovery support within the existing FEP model.
• Provide individual and group clinical/ administrative supervision to Peer Recovery Specialists.
• Representing IHR in meetings with DCF, Family Networks, and other key stakeholders and partners.
• Collaborate with IHR’s Youth programs to integrate FEP-Y services across the agency and ensure staff delivering services are trained and supported in their work with youth
• Provide Motivational Interviewing trainings within IHR for staff; support supervisors with their MI-focused supervision, attend TOT trainings, meetings, etc. to become proficient in using MI and model adherence to MI as part of the state contract
• Work with the Senior Director of Family Programs to streamline and systematize on-boarding and training procedures, and support consistent implementation across the state
• Facilitate monthly team supervision meetings with the FES and PRS from the Southern region, providing both clinical and logistical supervision and support for the team.

Additional Responsibilities (As designated by Director of Family Engagement Programs **):

• Provide training to staff and oversee home and community-based outreach, engagement, behavioral health treatment and case management to families who are involved with the Department of Children and Families (DCF) in the Central region of MA
• Provide training to staff and oversight over staff comprehensive bio-psycho-social assessments and individualized treatment plans related to substance use/mental health, trauma, relapse prevention, recovery support and treatment retention
• Oversee staff to families to identify and access community treatment, support and other resources
• Work closely in collaboration with DCF professionals involved with the region.
• Use cloud-based systems for communication with IHR’s site office, including shared calendars, timesheets, and supervisor check-ins.
• Attend team and agency staff meetings.

Qualifications/Requirements:

• Advanced degree in social work, counseling, psychology or related field required; independent clinical license (LICSW, LMHC) required.
• Bi-lingual/bi-cultural (Spanish/English) candidates strongly encouraged to apply.
• Previous clinical experience in the fields of substance use, co-occurring mental health and trauma issues required.
• Previous clinical experience either within the child welfare system or as a collateral provider.
• Experience providing home-based services, community outreach and case management.
• Familiar with community-based resources especially in the Central region of MA.
• Strong clinical and supervision skills – experience supervising bachelors and masters-level clinicians.
• Strong administrative organization and ability to maintain complete and accurate electronic health records.
• Ability to work effectively with diverse cultural groups.
• Good organizational and communication skills, both oral and written.
• Self-starter with ability to work independently.

Other Requirements: (If Applicable)

• Valid driver's license, clean driving record, and reliable vehicle access for regional travel

Competencies:

• Leadership and team guidance
• Coaching, mentoring, and professional development
• Cross-functional collaboration and teamwork
• Strategic planning and program development
• Project management and presentation skill
• Recruitment, hiring, and team management
• Workforce growth and skill development
• Clear and effective communication
• Strong organizational skills
• Ability to work effectively in teams
• Self-motivated and independent
• Problem-solving skills
• Adaptability and flexibility
• Commitment to ongoing development and learning
• Dedication to diversity, equity, inclusion and justice

Physical Requirements: The physical demands of this position include talking, hearing, sitting, standing, walking, lifting, and using hands for activities such as grasping, handling, and reaching. These physical and mental demands are essential for the successful execution of job responsibilities. Reasonable accommodation will be made for qualified individuals with disabilities.