Clinical Operations Specialist

Clinical Operations Specialist | Fully Remote (Philippines) | $800 - $1,250

Are you an MD or a healthcare professional who wants to use your clinical knowledge outside of patient care? Nao Medical is a tech-enabled multispecialty practice with 12 clinics across New York. We’re hiring a full-time Clinical Operations Specialist to keep our provider operations running well. You’ll manage provider schedules, run chart audits in eClinicalWorks, train providers on documentation and coding, and track the metrics that measure care quality. You’ll work directly with our Director of Clinical Strategy and use AI tools every day to work faster. This role is fully remote, Monday to Friday, on U.S. Eastern Time.

Why You’ll Love This Role

• Use your medical background every day. Your clinical knowledge drives the audits, chart reviews, and provider training you lead.
• Improve care across 12 clinics. Your work directly shapes provider performance and care quality across New York.
• Grow into leadership. You’ll help supervise the remote admin team and present reports to executive leadership.
• AI is part of the job. We use AI tools to cut busywork, so you can focus on the work that needs your judgment.
• Fully remote, stable schedule. You’ll work Monday to Friday from home.

What You’ll Do

• Provider Operations: Build and adjust monthly provider schedules across 12 clinics.
• Chart Management: Track unlocked charts in eClinicalWorks (ECW) and follow up with providers until they’re closed.
• Audits and Metrics: Pull charts and data from ECW for protocol audits, chart reviews, and metrics audits, and flag trends and issues.
• Provider Training: Train providers on ECW, documentation, and E/M, CPT, and ICD-10 coding.
• Reporting: Build department reports for leadership and prepare provider reports for 1:1 meetings.
• Credentials and Team: Track provider credentials, check timecards for payroll, and help supervise the remote admin team.
• Director Support: Manage the Director’s calendar, priorities, interviews and follow-ups.

Compensation + Benefits

• $800 - $1,250
• Fully remote work with earned flexibility
• Professional development
• Paid time off
• Schedule: Monday to Friday, 8:00 AM to 5:00 PM Eastern Time

Requirements

• Medical Doctor (MD) preferred, or a strong healthcare background with a Bachelor’s degree in Healthcare Administration, Business, or a related field
• 2 to 5 years of experience in healthcare operations or clinical support
• Knowledge of medical terminology and EHR systems, especially eClinicalWorks (ECW)
• Working knowledge of clinical documentation and E/M, CPT, and ICD-10 coding
• Experience training or coaching clinicians or staff
• Strong analytical skills, with the ability to turn data into clear recommendations
• Comfortable using AI tools, Microsoft Office, and project management tools
• Strong English communication skills, attention to detail, and discretion
• Proactive, dependable, and able to work under minimum supervision
• Experience working with NPs, PAs, and MDs is a plus
• Medical coding certification (such as CPC) is a plus

Technical Requirements

• Wired internet connection (100 Mbps minimum)
• M2, Intel Core i5 or Ryzen 5 computer, 8GB RAM, 128GB free storage
• Windows 10 or the latest macOS
• 1080p webcam and microphone
• Backup power and internet
• Dual screens preferred

Ready to apply? Send your resume and a short note about your healthcare background and how you use AI in your work. We’d love to hear from you!

Nao Medical is an Equal Opportunity Employer committed to fostering a diverse, equitable, and inclusive environment.

Experience the Nao Medical difference. Join us in transforming healthcare, Nao!