Clinical Operations Specialist

About us

Implicity is a digital MedTech company delivering advanced innovation to cardiologists through Big Data and Artificial Intelligence.

Our industry-leading cardiac remote monitoring platform simplifies the management of complex clinical data and enables earlier identification of patient issues—helping clinicians deliver the right care at the right time.

In short, joining Implicity means contributing directly to improved patient outcomes.

Founded in 2016 by Dr. Arnaud Rosier, a cardiologist and AI researcher, and David Perlmutter, an engineer and entrepreneur, Implicity has grown into a transformative force in cardiac care.

More than a decade later, this French startup-turned-scale-up is helping shape the future of cardiology on a global scale.

• Over 250 hospitals and medical centers already use Implicity’s solutions

• Supporting more than 100,000 patients worldwide
  
  At Implicity, you’ll collaborate with experts across data science, engineering, clinical affairs, regulatory, IT, sales, and customer success, all working together toward a shared mission.
  
  The team has established Implicity as a clear European market leader and is now expanding rapidly in the U.S.
  
  Why Implicity?

• Patients receive higher-quality, more proactive care

• Physicians spend less time managing data and administrative burden, allowing greater focus on prevention and treatment

• Healthcare payers benefit from lower overall costs by emphasizing monitoring and prevention over hospitalization and acute intervention
  
  Ready to get started?
  We’d love to connect.

Job and recruitment context

Position Summary

Our US clinical operations are growing as more of our practices move to full service. To keep pace and maintain the quality of service our customers expect, we are expanding our US Clinical Operations team.

The Clinical Operations Specialist owns the day-to-day processing of cardiac device transmissions for their assigned clinic sites, ensuring patients are monitored safely and efficiently. This role focuses on daily cardiac device alert triage, reading and reporting for US customers, adding capacity and coverage to the existing Clinical Operations team, and helping strengthen the processes that underpin our US remote monitoring service.

The Clinical Operations Specialist works closely with the Clinical Operations team, Customer Success, and the broader Implicity team, including our Paris headquarters. Cross-cultural communication and a collaborative mindset are key.

Direct Report: Krissy, Director of US Customer Experience

Essential Duties and Responsibilities

Day-to-Day Clinical Operations

• Perform daily triage of cardiac device alerts (CIED remote monitoring transmissions) using the Implicity platform.

• Review, interpret, and report on device data for implantable loop recorders, pacemakers, ICDs, and CRT devices.

• Ensure timely and accurate transmission processing in line with clinic protocols and physician requirements.

• Coordinate with clinic staff and physicians at your assigned clinic sites to resolve urgent findings.

• Maintain rigorous documentation standards and full compliance with HIPAA and PHI protocols.

Platform and Workflow

• Operate the Implicity remote monitoring platform as a primary clinical user at your assigned clinic sites.

• Support the onboarding of the Implicity platform within new clinic environments.

• Follow established SOPs and escalation protocols, and suggest improvements based on day-to-day practice.

• Help keep workflow documentation and quality checkpoints up to date.

Team and Collaboration

• Work alongside the Clinical Operations team to share coverage and best practices.

• Participate in recurring team meetings with Implicity’s US and France teams.

Required Qualifications

• 5+ years of hands-on experience in cardiac rhythm management and/or remote monitoring, including electrophysiology (EP) remote monitoring.

• Demonstrated experience in a CIED device clinic setting (loop recorders, pacemakers, ICDs, CRT devices).

• Strong written and verbal communication skills; able to interface with both clinical and non-clinical stakeholders.

• Ability to operate independently and manage daily workload in a fast-paced environment.

• Comfortable working in a startup environment where processes are being built, not just followed.

• Rigorous adherence to HIPAA and PHI protocols; accurate clinical documentation across all communications.

Preferred Qualifications

• Industry certification (CCDS, CEPS or CDRMS).

• EHR experience, particularly Epic.

• Prior exposure to SaaS-based health tech tools or digital health platforms.

• Cross-cultural communication experience (our HQ and a significant part of the team are based in Paris, France).

• Experience working within or alongside a geographically distributed, international team.

What We Look For

• Integrity and patient-first mindset: you take accuracy in device monitoring seriously.

• Collaborative spirit: you work well with colleagues, physicians, and a geographically distributed team.

• Ambition and growth mindset: you want to help build and scale a growing US Clinical Operations function.

Physical Requirements

• Prolonged periods of sitting and computer use.

• Frequent use of telephone and headset equipment.

• Ability to work standard business hours with occasional schedule flexibility as needed.
  
  
  Recruitment process

  1° Screening interview with our Recruitment team

  2° Clinical interview with our Clinical Operations team, including a clinical / technical test

  3° Job interview with Krissy (Director of US Customer Experience), your future manager

  4° Final interview with Lucie (COO)

  5° Reference check and offer

  Depending on your availabilities, the recruitment process should last less than 4 weeks.
  
  Salary

  • For this job (permanent - full time), you’ll get a competitive salary depending on your experience $80-90k

• Benefits

  • Extensive coverage, including dental & vision, financed at 90% by Implicity (70% for dependents)

  • 401K : up to 4% match

  • 25 PTO + 9 bank holidays

  • Maternity (paternity) leave policy: 4 weeks (2 weeks) fully paid

Equal opportunity
Implicity is an equal opportunity employer. We consider every application based on skills, experience and motivation for the role, without regard to any characteristic protected by law.
Use of AI
We use AI tools at several stages of the hiring process, for example to review applications, transcribe interviews or write interview summaries. They support us, but do not reject anyone or make any decisions: every resume is read by a member of our recruitment team, and every step of the process is decided by a person. Questions about this process or a decision? Write to us, we will get back to you.