Clinical Research Key Account Manager

Salary: £35,000 - £40,000

Location: Harrietsham, Kent

Application and Interviews

The job advert closes by the 25th October 2026, with 1st stage telephone interviews and second stage face-to-face interviews scheduled to be held in the first 2 weeks of November 2026.

Established in 1976, Bedfont is an award-winning medical technology company based in Harrietsham, Kent. Its breath analysis medical devices are exported globally thanks to its network of carefully selected distributors.

Healthcare is evolving, and the market for breath analysis monitors is expanding. Bedfont are looking for hard-working, like-minded, and passionate individuals to join the Bedfont Family to help achieve its goal of innovating healthcare worldwide.

• 25 days paid holiday plus bank holidays
• Social events
• Private medical insurance
• Subsidised health checks
• Well-being warriors
• Well-being garden and room
• Annual optical allowance
• Cycle to work scheme
• Pension scheme
• Bonus scheme
• Hybrid working
• Employee Assistance Programme (EAP)
• Rewards and discounts platform
• Referral bonus
• Charity days
• Home office setup allowance
• Employee awards
• Free on-site parking
• Training & development opportunities
• Free uniform
• Subsidised kids club
• Subsidised Celler8 Devices
• Time in service annual leave bonus
• Enhanced Maternity and Paternity Pay

The Clinical Research Key Account Manager will provide dedicated ownership of Bedfont's strategically important research partnerships. The role is responsible for relationship management, customer retention, revenue growth and cross-functional coordination. It will support the delivery of the Key Account Programme and establish a scalable account management framework for CRO, pharmaceutical and clinical trial partners as the Research Division continues to grow.

• Own and develop relationships with Bedfont’s strategically important research customers and partners.
• Maintain regular, proactive communication with key contacts and build a clear understanding of account priorities and requirements.
• Protect existing revenue by monitoring customer satisfaction, identifying account risks and coordinating timely action.
• Identify and progress opportunities to expand existing accounts and develop long-term partnerships.
• Support the implementation and continued development of the Key Account Programme.
• Coordinate activity across Research, Sales, Customer Support, Operations and other relevant teams to ensure effective delivery for key accounts.
• Maintain clear account plans, actions and records, providing visibility of risks, opportunities and progress.
• Support CRO, pharmaceutical and clinical trial platform partners throughout the customer relationship.
• Provide account updates and commercial insight to the Clinical Research Partnerships Manager.
• Contribute to a consistent and scalable approach to strategic account management as the Research Division grows.

• Relevant experience in key account management, strategic customer relationship management, business development or a comparable customer-facing role.
• Demonstrable experience of managing important customer or partner relationships and coordinating activity across internal teams.
• Strong commercial awareness, including the ability to protect existing revenue and identify sustainable growth opportunities.
• Excellent written and verbal communication skills, with the confidence to engage with customers and internal stakeholders at different levels.
• Highly organised and able to prioritise, maintain accurate records and follow actions through to completion.

Essential Skills

• Strong relationship management and communication skills.
• Commercially aware with a customer-focused approach.
• Ability to build and maintain strategic partnerships.
• Strong organisational, planning and time management skills.
• Ability to identify opportunities, manage risks and deliver outcomes.
• Confidence working with both internal and external stakeholders.
• Strong problem-solving and decision-making skills.
• Proficient in Microsoft Office and CRM systems.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to travel within the UK and internationally as required to attend customer meetings, conferences, congresses and industry events.

Preferred Skills

• Experience within healthcare, medical devices, clinical research, pharmaceuticals or a related regulated environment.
• Experience working with CROs, pharmaceutical organisations or clinical trial partners.
• Experience managing strategic customer accounts or partnership programmes.
• Experience developing account plans and monitoring account performance.
• Knowledge of the clinical research, research services or medical device sectors.

In addition, employees may be required to undertake other duties as may reasonably be required of them. In these circumstances, training will be given where it is considered appropriate.

Bedfont® Scientific Ltd. does not and will not discriminate in the recruitment or management of staff on the basis of race, colour, religion, gender, age, disability, marital status, sexual orientation, or more. We are an equal opportunity employer, and Bedfont® regards every employee as a member of the Bedfont® family and is committed to providing a fair, safe, diverse and welcoming atmosphere. Our application process has been designed so that everyone is able to demonstrate their skills and how they meet the criteria required for the job advertised. All successful candidates will be subject to a digital ID and DBS check.