Branded and Creative Products Account Manager

At The Stepstone Group, we have a simple yet very important mission: The right job for everyone. Using our data, platform, and technology, we create opportunities for jobseekers and companies around the world to find a perfect match in fair and equitable way. With over 20 brands across 30+ countries, we strive for fair and unbiased hiring.

Join our team of 3,000+ employees and be part of reshaping the labour market and becoming the world’s leading job platform.

Join our team and you’ll be responsible for maximising the revenue generated from targeted and other paid email offerings by account managing branded products in order to deliver quality candidates. Working in the Customer Service department, you will maintain, develop and provide a high level of creative services to internal and external customers in-line with Totaljobs strategy. You will play a vital role as we reimagine the labour market to make it work for everybody.

Your responsibilities:

• You will be the knowledge expert and point of contact for all paid for Branded & Creative Products (from processes, design to performance).
• Provide email marketing solutions, consultation and expertise to your stakeholders when required to optimise campaigns.
• Account manage all Salesforce Email Booking cases ensuring all requirements, best practise (including adding behavioural targeting) and Service Level Agreements (SLAs) are met.
• Monitor email deliverability and standards excellence and raise any concerns to a senior team member.
• Design digitally and fulfil all Branded & Creative Products to the required quality standard and within the agreed SLAs.

• Ability to effectively prioritise work.
• Meet deadlines and perform under pressure.
• Build effective internal and external relationships.
• Strong communication skills.
• Good account management skills.

We’re a community here that cares as much about your life outside work as how you feel when you’re with us. Because your job shouldn’t take over your life, it should enrich it. Here are some of the benefits we offer:

• 29 days holiday allowance + bank holidays  
• Private medical and dental healthcare  
• Matching pension contribution of 4 or 5% (after 3 years of service up to 10%)  
• 24/7 Employee Assistance Programme
• Life Assurance Cover 
• Cycle to work scheme  
• Hybrid working model  (3 days working from the office)
• Volunteering days  
• and you can bring your dog to the office on Wednesdays and Fridays!  

Our commitment

Equal opportunities are important to us. We believe that diversity and inclusion at The Stepstone Group are critical to our success as a global company, so we want to recruit, develop, and keep the best talent. We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic.

As a global business we further our DEI and sustainability progress by working with national and international bodies and are proud to have been recognised for our work - both locally and internationally, including:

• Armed Forces Covenant: Silver Award, Employer Recognition Scheme
• EcoVadis: Bronze Award
• Fertility Friendly Employer, accredited by Fertility Matters at Work
• RIDI (Recruitment Industry Disability) Awards: Inclusive Technology Award 2024
• Stonewall: Gold Award
• Stonewall: Top 100 Workplace Equality Index (85)