Clinical Services Operational Specialist

Job Description:

Peckham Inc. - Clinical Services Operational Specialist

Important Information:

Wage: $16.97 per hour plus a Health & Welfare benefit of $5.42 per hour

Shift: Monday - Friday, 8:00a.m. - 4:30p.m.

Location: Must be located in the state of Kentucky, USA

SUMMARY

The Clinical Services Operational Specialist (CSOS) provides operational support within assigned departments or teams by accurately processing and maintaining electronic records, researching and resolving complex record or system issues, and supporting effective workflow management. This position prioritizes and monitors workloads based on business needs, communicates research findings, and provides guidance to peers and other stakeholders as appropriate. The Operations Specialist collaborates with team members and leadership, cross-trains across multiple functions, processes communications and claims as needed, and may support peer training, mentoring, special projects, and other operational assignments.

DUTIES AND RESPONSIBILITIES

• Accurately prepare and/or processes electronic records to and from workflows by verifying, entering, organizing, sorting, and routing to appropriate locations
• Conduct research to resolve unique and complex errors or issues with records and/or systems
• Communicate with others based on research findings
• Provide guidance to others based on research findings
• Monitor, track, and/or communicate workload status to appropriate staff
• Create and/or process incoming and/or outgoing communication
• Cross train to multiple functions or workloads
• Prioritize functions or workloads depending on business need and/or direction
• Collaborates and communicates with peers and leaders
• Process live claims using applicable computer systems as needed
• Mentor and/or train peers as needed
• Accept other jobs/duties as assigned

MINIMUM QUALIFICATIONS

• High School Diploma or equivalent  
• At least 18 years of age
• U.S. Citizen  
• Proficient in the English language with oral and written communication skills sufficient to facilitate clear and accurate information exchanges with customers
• Ability to pass a thorough background check screening (credit and criminal history) to determine fitness for a federal security clearance
• 1-year clerical experience
• Computer and keyboarding skills sufficient to record information accurately and efficiently, with demonstrated proficiency in data entry and the ability to maintain focus and accuracy
• Ability to multitask, prioritize, problem-solve, and effectively adapt to a fast-paced environment
• Ability to take direction within a team setting, work independently, and meet quality and production standards
• High-speed wired (cable or DSL, not satellite) internet with minimum upload speeds of 5 Mbps and download speeds of 10 Mbps (documented proof required)
• A quiet, dedicated home office space that meets remote work requirements

PREFERRED QUALIFICATIONS

• Experience working in multiple computer systems at one time
• Strong computer experience
• Microsoft Office experience
• Strong written and verbal communication skills

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the individual will be required to multitask. The employee will also be required to:

• Speak, listen, read, and use a computer simultaneously during their scheduled shift

WORK ENVIRONMENT

Individuals are required to work independently while also contributing effectively as part of a team. The tasks of the call center are repetitive in nature. For remote work, employees must maintain a quiet, dedicated workspace that is free from distractions and suitable for professional customer interactions. The overall noise level is generally moderate in a typical work setting. The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals will be on the phone from their remote office for most of their scheduled shift. Peckham will provide a computer, monitor and headset and the employee will provide workspace and internet connectivity that meets minimum requirements.

SECURITY

Many positions within the Contact Center Solutions Division require a security clearance. Candidates must successfully pass and maintain all required security and background checks applicable to the position and/or contract. Background investigations may include, but are not limited to, criminal history and financial reviews. The level and scope of required clearance may vary by role. Employment is contingent upon successful completion and ongoing maintenance of all required security and background checks, which may be conducted at hire and on an ad hoc basis as required. All required security and clearance checks are completed at no cost to the candidate.

OTHER INFORMATION

This job description in no way states or implies all duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Peckham is an Equal Opportunity Employer - EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law. EEO is Law

EOE-Embracing Diversity to Achieve Excellence

Worker Sub-Type:

Team Member

Location:

Home-Based (Kentucky)

Business Line:

Contact Center Solutions

Time Type:

Full time

Scheduled Weekly Hours:

40First Shift (United States of America)

About Us

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ABOUT PECKHAM

Peckham is a national award-winning non-profit organization, recognized for its achievement in providing exceptional vocational rehabilitation for people with disabilities and barriers to employment. We accomplish our mission by working with community partners and through our own diverse business lines consisting of apparel manufacturing, warehousing, call centers, environmental services, and farming.

Peckham prides itself on having a great culture which fosters a respectful, collaborative, and fun work environment. Employees are encouraged to bring their whole selves to work, share ideas, and engage in lifelong learning. Our culture further supports our mission by encouraging flexibility, health, and wellness. Staff enjoy benefits such as generous PTO policies, modern facilities, pet friendly work sites, free fruit, fitness classes, massages available for purchase, and opportunities for flexible work arrangements.

MISSION

Peckham, a nonprofit community vocational rehabilitation organization, is a unique business and human services agency which values quality, diversity, and performance. Our mission is to provide a wide range of opportunities to maximize human potential for persons striving for greater independence and self-sufficiency. We embrace collaboration, effective resource management, and innovative approaches to achieve world-class excellence.

VISION

To prove that people with disabilities and other barriers are more than capable of delivering world-class, high-quality products and solutions.

Peckham is an Equal Opportunity Employer - EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law. EEO is Law

Peckham participates in the E-Verify program. For more information please click follow this link​

For information on Immigrant and Employee Rights (IER), follow this link

Pay Transparency Nondiscrimination Provision

REASONABLE ACCOMMODATION NOTICE

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

[1] Section 503 of the Rehabilitation Act of 1973, as amended. For more information on the equal employment obligations of Federal contractors, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

Visit www.peckham.org to learn more.