Clinical Services Performance Manager

Clinical Services Performance Manager

[Remote]

About the Role

You will join the Specialty Pharmacy Services Clinical Services and Accreditation team responsible for maintaining accreditation readiness, clinical quality, and regulatory compliance across specialty pharmacy operations. In this role, you will lead accreditation readiness, quality management, policy development, clinical oversight, and continuous improvement initiatives, helping ensure high-quality and compliant patient care delivery.

Your work will directly impact URAC and ACHC accreditation readiness, operational quality, regulatory compliance, and the delivery of safe, effective patient care, helping shape what’s next in healthcare.

Key Responsibilities

• Manage quality improvement processes by coordinating quality activities and evaluating aggregated findings
• Collect, validate, and analyze operational and clinical performance data
• Coordinate corrective action tracking and monitor operations progress to closure
• Promote quality achievement and performance improvement throughout the organization; organizes and manages quality assurance functions in close co-operation with the Pharmacy Operations Management Team
• Revise review of processes as necessary to comply with laws, new systems, etc.
• Support Clinical Services Manager review of patient management files and deliver summaries to pharmacy operations
• Support Accreditation Manager review of site compliance with standards and internal processes

Minimum Requirements

• At least 3 years of experience working in a specialty pharmacy environment
• Bachelor’s degree
• Pharmacist license current and in good standing in any state
• Demonstrated knowledge of specialty pharmacy operations, pharmacy law, healthcare quality, regulatory compliance, and accreditation requirements
• Basic familiarity with AI-enabled tools (e.g., Microsoft Copilot, ChatGPT) to support productivity, analysis, and documentation

Preferred Qualifications

• At least 5 years of experience working in a specialty pharmacy environment
• Bachelor’s degree in a healthcare-related discipline
• 2+ years of specialty pharmacy accreditation experience
• Experience with URAC and ACHC accreditation standards and survey processes
• Experience preparing accreditation documentation, including policies, procedures, program descriptions, desktop submissions, and corrective action plans
• Experience with Quality Improvement Projects (QIPs), Performance Indicators (PIs), gap analysis, root cause analysis, and quality management programs
• Experience supporting or leading accreditation surveys, mock audits, and survey readiness activities
• Demonstrated experience developing and delivering training related to accreditation, quality, or regulatory requirements
• Training, certification, or demonstrated experience using generative AI tools to improve efficiency and outcomes
• Ability to communicate effectively through documentation, presentations, training, and cross-functional collaboration
• Strong organizational, analytical, and problem-solving skills with the ability to manage multiple projects, processes, and deadlines
• Ability to work independently and collaboratively with stakeholders across multiple levels of an organization

90-Day Success

In your first 90 days, you will:

• Build a strong understanding of Specialty Pharmacy Services operations, existing URAC and ACHC accreditations, quality programs, policies, procedures, and regulatory requirements
• Establish relationships with Clinical Services, Accreditation, Pharmacy Operations Management, and other cross-functional partners
• Evaluate current accreditation readiness, quality initiatives, policies, procedures, and compliance processes, identifying priority opportunities or gaps
• Begin taking ownership of accreditation and quality management responsibilities, contributing to active projects and upcoming survey-readiness activities

Additional Information

• This role reports to the Senior Manager, Clinical Services and Accreditation
• Candidates must maintain any professional licensure or qualifications required to practice their applicable health profession in the relevant jurisdiction(s)

Inclusion Statement

We encourage candidates from all backgrounds to apply, even if you don’t meet every qualification listed. If you're excited about this role and the opportunity to make an impact, we’d love to hear from you.

Learn more about our culture at: Omnicell Careers

Drug Screen: Required

Base Compensation: $145,000.00 to $150,000.00

(Actual compensation is subject to variation due to such factors as location, education, experience, and skillset. We offer a comprehensive benefits package, including medical, dental and vision plans covering eligible US employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and paid time off.)