Clinical Team Lead (GPhC/NMC registered) - Hybrid

Clinical Team Lead (GPhC/NMC registered) - Hybrid We’re looking for an experienced Clinical Team Lead to lead and empower a high-performing team of clinicians. You’ll be responsible for ensuring the team exceeds its goals, while driving continuous improvement across clinical operations, quality, and safety. This is a people-focused leadership role that combines operational excellence, team development, and cross-functional collaboration. You’ll work closely with product, quality, and operational leaders to improve clinical workflows, optimise performance, and enhance patient experience. What you'll do Team Leadership & Performance Management Lead, motivate, and develop a team of clinicians to meet and exceed operational KPIs and SLAs. Conduct regular 1:1s, performance reviews, and coaching sessions to drive engagement and accountability. Foster a high-performance culture built on collaboration, continuous learning, and professional growth. Identify training needs and implement development plans to enhance individual and team capability. Operational Excellence & Quality Improvement Drive process and quality improvements across clinical operations Analyse performance data to identify trends, risks, and opportunities for improvement Develop and refine standard operating procedures (SOPs) to support scalability and compliance. Collaborate with Quality and Compliance teams to ensure adherence to clinical standards and regulatory requirements. Cross-Functional Collaboration Partner with Product, Engineering, and Operations teams to inform product enhancements and operational solutions that improve clinician and patient experience. Represent the clinical team in cross-functional meetings, sharing insights and feedback to drive continuous improvement. People & Culture Build a supportive, inclusive, and high-performing team culture. Recognise and celebrate success, while constructively addressing performance challenges Champion wellbeing, professional integrity, and clinical excellence within the team. Availability requirements We are looking for candidates who can reliably commit to full time (37.5 hours) each week. To ensure coverage across our busiest periods, we are looking for someone to reliably commit to Thursday, Friday, Saturday and/or Sunday, and Monday. Who you are Essential: Registered Independent Prescriber (registered with either the GPhC or NMC with V300) Proven experience managing and scaling clinical teams, preferably in or digital health environment Strong track record of delivering against KPIs, SLAs, and performance metrics. Demonstrated ability to drive measurable improvements in team performance and quality outcomes Excellent communication, coaching, and stakeholder management skills Data-driven mindset with experience in using metrics to guide decisions Comfortable working in a fast-paced, evolving environment Desirable: Experience working in digital health, managing queues or patients queries Experience working cross-functionally with Product or Operations teams Familiarity with quality management systems and clinical governance frameworks What we offer Stock option plan - you’ll share in the upside you help create Fitness & wellbeing benefit with Wellhub Lunch once per week in our offices Hybrid work model from our London office The opportunity to join one of the most promising scale-ups in wellness Department Clinical Locations London Remote status Hybrid About Voy Healthcare is broken. We’re fixing it — and we need your help. Back in 2019, we launched MANUAL to tackle men's health (starting with hair loss and sexual health). A few years later, we launched Voy with a focus on weight loss. But our ambition has always been bigger. Healthcare too often treats conditions in isolation, not people as a whole, and we're on a mission to prove there's a better way. In 2025, we evolved from MANUAL into Voy, a brand built for the long game: supporting people through every stage of life, not just a single diagnosis. Today, we support over 1 million members across the UK, Germany and Brazil, delivering personalised care across weight loss, menopause, hair loss and TRT (with more categories on the way). Ready to join us and change how healthcare feels for millions of people?