Clinical Trainer

Role Overview

The Clinical Academy Trainer (Pharmacist) supports the design, development, and continuous improvement of clinical learning solutions across both Utilization Management (UM) and Case Management (CM) capability streams. Working under the direction of the Associate Managers for Clinical Learning Solutions (UM/USRN and CM/PHRN), this role provides pharmacist subject-matter expertise and hands-on learning-solutions support that strengthens workforce capability, accelerates speed to proficiency, and supports business performance objectives.

Serving as a Clinical Subject Matter Expert (Pharmacy) and Learning Solutions Partner, this role assists in building curricula, assessments, simulations, job aids, and knowledge assets – with particular focus on medication-related topics such as pharmacology, medication therapy management, drug utilization review, medication reconciliation, adherence, and safe-use practices that support accurate, compliant, and timely clinical decisions across UM and CM operations.

This position delivers instructor-led and virtual training, maintains the clinical training library, and supports learning-solution governance activities led by the Associate Managers. It is ideal for a Philippine-licensed Pharmacist (RPh) with clinical or healthcare BPO exposure, a passion for teaching, and developing instructional design capability.

Clinical Trainer

CLINICAL TRAINER – CLINICAL ACADEMY (PHARMACIST)

Role Overview

The Clinical Academy Trainer (Pharmacist) supports the design, development, and continuous improvement of clinical learning solutions across both Utilization Management (UM) and Case Management (CM) capability streams. Working under the direction of the Associate Managers for Clinical Learning Solutions (UM/USRN and CM/PHRN), this role provides pharmacist subject-matter expertise and hands-on learning-solutions support that strengthens workforce capability, accelerates speed to proficiency, and supports business performance objectives.

Serving as a Clinical Subject Matter Expert (Pharmacy) and Learning Solutions Partner, this role assists in building curricula, assessments, simulations, job aids, and knowledge assets – with particular focus on medication-related topics such as pharmacology, medication therapy management, drug utilization review, medication reconciliation, adherence, and safe-use practices that support accurate, compliant, and timely clinical decisions across UM and CM operations.

This position delivers instructor-led and virtual training, maintains the clinical training library, and supports learning-solution governance activities led by the Associate Managers. It is ideal for a Philippine-licensed Pharmacist (RPh) with clinical or healthcare BPO exposure, a passion for teaching, and developing instructional design capability.

DUTIES & RESPONSIBILITIES

Training Delivery & Facilitation

Responsibilities

• Facilitate instructor-led and virtual training sessions for new hire, upskilling, and refresher programs.
• Deliver knowledge-sharing sessions and learning forums on medication and clinical topics.
• Provide coaching and feedback to learners during training and practical exercises.
• Support certification and readiness activities, including assessment administration and scoring.

Knowledge Management & Coordination Support

Responsibilities

• Maintain accurate, current, and accessible clinical knowledge assets and repositories.
• Assist in maintaining consistency of learning materials across UM and CM programs and markets.
• Coordinate learning-solution timelines and deliverables with Managers.
• Track training feedback and learner performance data to support continuous improvement of learning solutions.

Support readiness for client audits and regulatory reviews by keeping materials compliant and current.

Learning Solutions Support

Responsibilities

• Assist the Associate Managers (UM & CM) in designing and developing curricula, facilitator guides, simulations, assessments, job aids, and performance-support tools.
• Prepare, format, and maintain learning materials in line with established templates, standards, and branding.
• Translate clinical guidelines, medication references, payer requirements, and workflow updates into learning materials, with emphasis on pharmacology and medication-related topics.
• Prepare and administer knowledge checks, and support the deployment of assigned learning within the learning management system (LMS).
• Support scheduled reviews and refreshes of learning materials based on operational feedback, quality findings, and regulatory updates.
• Maintain version control, file organization, and accessibility of the clinical training library.

Clinical (Pharmacy) Subject Matter Expertise

Responsibilities

• Serve as pharmacist SME for clinical training across both UM and CM streams.
• Provide guidance on pharmacology, medication therapy management, drug utilization review, medication reconciliation, adherence, polypharmacy, high-alert medications, and safe medication practices.
• Review and validate medication-related learning materials for clinical accuracy.
• Contribute pharmacy perspective to case scenarios, simulations, and assessment items.
• Support the Associate Managers in resolving medication-related queries and clarifications.

Quezon City, Bridgetowne ZetaPhilippines

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