Cloud & IT Operations Engineer

Who We Are Bainbridge Health unlocks the full value of pharmacy data to enhance the safety, efficiency and reliability of medications. Our goal is to make it easier for pharmacy and safety leaders to prevent patient harm, reduce avoidable waste, and help clinicians regain control of their time. A spin-out company of the Children's Hospital of Philadelphia, we work with premier health systems, device manufacturers, and pharmaceutical companies across the United States. We are venture-backed, growing quickly, and excited to build a great team and technology to improve healthcare. #1 Thing Participate in all security, privacy, and IT administration processes necessary to maintain our compliance posture. What You’ll Do Bainbridge Health is hiring a Cloud & IT Operations Engineer to own core internal IT administration and employee support across Google Workspace, Mosyle, and company devices, while also supporting SOC 2 work and broader operational coverage. This is a hands-on internal operations role with meaningful leverage across security, productivity, and resilience. You will: Administer Google Workspace, including user lifecycle management, access controls, groups, policies, and core collaboration tooling. Manage Mosyle or a similar MDM platform to support provisioning, policy enforcement, patching, and inventory across a Mac-heavy fleet. Provide responsive IT helpdesk support for employee issues related to devices, access, software, and collaboration systems. Own device onboarding, offboarding, refresh, and replacement processes. Support SOC 2 Type II task execution, evidence collection, and documentation of internal controls and operating procedures. Participate in on-call or priority-response coverage for internal systems and operational incidents. Document repeatable admin workflows and partner with leadership to reduce single-threaded operational ownership. What We’re Looking For 2+ years of relevant experience. Hands-on experience with Mac administration, Google Workspace, and MDM tooling such as Mosyle, Jamf, Kandji, or similar. Strong troubleshooting skills and a responsive, user-friendly support style. Comfort balancing day-to-day support with documentation and process improvement. Clear written communication and good operational judgment. Exposure to GCP, cloud operations, Kubernetes, or security/compliance programs. Healthcare, Health IT, or other regulated-industry experience. Experience supporting distributed teams and lightweight incident-response processes. Aligned with Bainbridge Health’s mission and values, and committed to improving patient safety and outcomes Why Join Us Comprehensive health, dental, and vision plans for employees and their families. Flexible vacation policy and 9 company holidays Top tier 401(K) plan (company matched up to 4%) administered through Vestwell including leading index funds from Vanguard Flexible, hybrid working environment with access to our Philadelphia co-working space. Join us in transforming medication safety and improving patient outcomes across healthcare. Compensation Our competitive compensation package is tailored to attract top talent. The base salary range for this role will depend on the candidate's skills and experience. FYI We have noticed a rise in job scams across the industry. Bainbridge Health recruiters use email addresses ending in @ bainbridgehealth.com exclusively. We do not conduct interviews via text or instant messaging, nor will we ask for sensitive information like social security numbers, bank details, or payment for equipment. If you are contacted by someone claiming to represent Bainbridge Health from another domain or through suspicious methods, please report it as potential fraud to law enforcement and contact us directly at work@bainbridgehealth.com .