Cloud Services Project Coordinator

OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us. YOUR IMPACT A Cloud Services Project Coordinator at OpenText is more than a project support role, it is an opportunity to be at the center of delivering innovative cloud, CAD, and PLM solutions that help customers accelerate engineering excellence and digital transformation. As a key contributor, you will connect clients, technical consultants, sales teams, and support resources to ensure successful service delivery, exceptional client experiences, and seamless adoption of critical engineering and product lifecycle management technologies. Your ability to coordinate projects, optimize resources, and build strong client relationships will directly contribute to client success and operational excellence. WHAT THE ROLE OFFERS •Coordinate the successful delivery of cloud, CAD, and PLM professional services, ensuring projects are scheduled, staffed, and executed efficiently to meet client expectations. •Serve as a primary point of contact for client, maintaining strong relationships through proactive communication, scheduling, contract reconciliation, contact management, and responsive client support. •Partner with clients and technical consultants to facilitate project engagements, support service adoption, and drive successful outcomes throughout the customer lifecycle. •Contribute to pre-sales activities by participating in customer discussions, gathering requirements, conducting research, and assisting with solution recommendations that align with client needs. •Support Help Desk operations by evaluating, prioritizing, and coordinating customer requests while ensuring inquiries are tracked and resolved through completion. •Collaborate with cross-functional teams including Sales, Professional Services, and Technical Support to deliver an exceptional client experience and ensure operational effectiveness. •Identify opportunities for process improvement, support team development initiatives, and contribute to the optimization of service delivery practices and internal workflows. •Stay current with emerging technologies and industry trends while supporting technical leadership in improving resource utilization and overall service performance. WHAT YOU NEED TO SUCCEED •Associate degree or equivalent combination of education and relevant professional experience. •5+ years of experience supporting CAD, PLM, cloud, or engineering software solutions, preferably within an automotive or manufacturing environment. •Proven ability to coordinate professional services engagements, including project scheduling, resource planning, client communications, contract reconciliation, and service delivery support. •Experience serving as a primary client contact, providing exceptional customer service, managing stakeholder relationships, and ensuring successful project execution. •Ability to support pre-sales activities through client interviews, requirements gathering, research, and solution recommendation activities. •Experience coordinating technical support or help desk activities, including prioritizing requests, assigning work, tracking progress, and ensuring timely issue resolution. •Strong organizational, problem-solving, and multitasking skills with the ability to manage multiple projects and competing priorities in a fast-paced environment. •Excellent verbal and written communication skills, proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Project, and Visio), and a commitment to continuous improvement and ongoing technology learning. ONE LAST THING: OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. If you thrive on coordinating technology projects, building strong client relationships, and driving successful outcomes across multiple stakeholders, this is an exciting opportunity to make a meaningful impact while helping customers realize the full value of their cloud, engineering, and product lifecycle management solutions. OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected] . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace. Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. A summary of those benefits can be found on our Why Join Us page. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off. Salary Range: $53,800 - $80,800 USD per annum; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted. California Residents: The pay range above is a reasonable estimate of salary based on pay scale, candidate experience, skills, and education. In addition to the comprehensive benefits noted above, the role may be eligible for bonus or commissions. AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.