Cloud Support Engineer (AWS/Kubernetes/Terraform) – Full Remote Portugal

**Cloud Support Engineer (AWS/Kubernetes/Terraform) – Full Remote Portugal** --- **ABOUT THE OPPORTUNITY** A senior-level cloud support engineering role with real operational depth — not a helpdesk function, not a ticket-routing seat. You'll be the technical owner of cloud platform support across a multi-cloud environment, working on the infrastructure that keeps enterprise-grade SaaS and PaaS products running. If you've spent years on AWS operations, know your way around Kubernetes and Terraform in production, and thrive in an on-call, fast-response culture, this is a contract with substance and scope. --- **PROJECT & CONTEXT** You'll join a cloud operations team responsible for supporting, configuring, and troubleshooting cloud infrastructure across AWS (primary), GCP, Azure, and OpenStack. The environment spans containerised workloads on Kubernetes, CI/CD pipelines, Java application stacks (Tomcat, JBoss), and Linux-based systems — all running at enterprise scale. The role includes on-call pager duty responsibilities and requires the ability to diagnose and resolve complex, multi-layer cloud, network, and access issues with minimal escalation. Contract runs until **31 August 2027**, starting ASAP. --- **WHAT WE'RE LOOKING FOR** **Experience** - Senior-level background in **cloud support, cloud operations, or platform engineering** - **Fluent English** — written and spoken, for incident communication and cross-team collaboration **Cloud Platforms** - **AWS** — mandatory, hands-on production experience (2+ years) - Strong command of **IAM, VPC networking, CloudWatch, CloudTrail, Config, and Backup** - Experience with **AWS multi-account architecture and governance** - Working knowledge of **GCP, Azure, or OpenStack** (at least one additional platform) - Solid understanding of cloud computing fundamentals: **IaaS, PaaS, SaaS** - Experience configuring and optimising cloud resources: **VPC, IAM, Auto Scaling** **Container Orchestration & Infrastructure** - **Kubernetes** — 2+ years of hands-on experience in production environments - **Docker** and VM-based workload management - **Terraform** for infrastructure provisioning and change management - **Helm charts** for Kubernetes application deployment **CI/CD & Tooling** - CI/CD pipeline experience — Git-based workflows and automation tooling (2+ years) - Familiarity with **Rundeck** for operational job scheduling and automation - **Grafana** for monitoring and observability - **JIRA** for incident and change tracking **Application Stack & Scripting** - Experience supporting **Java application stacks**: Tomcat, JBoss, MySQL (2+ years) - **Linux** system administration and troubleshooting (3+ years) - Scripting proficiency in **Bash, Python, and/or Zsh** **Security & Compliance** - Hands-on implementation of **security configurations, access controls, and IAM best practices** - Working knowledge of **cloud security standards** and governance frameworks **On-Call Operations** - **On-call pager duty** experience (1+ year) — comfortable owning incidents outside business hours --- **NICE TO HAVE** - Familiarity with **FinOps Foundation** concepts and cloud cost optimisation frameworks - Experience with **Windows system administration** alongside Linux - **PowerShell** scripting in a hybrid or Windows-adjacent cloud environment - Exposure to **OpenStack** private cloud operations - Background in **enterprise SaaS or PaaS platform support** at scale