Clubhouse Coordinator

Help shape a thriving digital community that changes lives

We're looking for a passionate and engaging ClubhouseConnect Coordinator to lead the day-to-day delivery of our innovative digital Clubhouse across the Confident Futures and Youth Jobs Guarantee programmes. You'll create a welcoming online community where people can connect, develop skills, improve their wellbeing and move closer to employment, education and training opportunities.

This is a unique opportunity to combine community building, wellbeing support and employability practice in a role that genuinely changes lives. You'll work alongside Members, programme teams and specialist facilitators to create meaningful activities, encourage participation, and develop a digital space that members value and return to.

If you're passionate about helping people achieve their potential, thrive in a people-focused environment and enjoy building supportive communities, we'd love to hear from you.

• Salary: £30,000
• Location: Remote, with applicants required to be based within Berkshire, Buckinghamshire, Cheshire, Cumbria, Hampshire, Herefordshire, Kent, Lancashire, Oxfordshire, Staffordshire, Surrey, Sussex, Warwickshire or Worcestershire. Occasional travel within the service area will be required.
• Hours: Full-time (37.5hrs) 9am to 5pm
• Travel: Occasional travel for meetings, events and face-to-face activities is required.

What you'll be doing

As our Clubhouse Connect Coordinator, you'll:

• Lead the day-to-day delivery and development of Clubhouse Connect, creating an engaging, inclusive and supportive digital community.
• Coordinate and maintain a varied programme of activities, wellbeing sessions, employability support and member-led initiatives.
• Facilitate a digital work-ordered day, enabling Members to build skills, contribute meaningfully and take ownership of the community.
• Support Members to improve confidence, wellbeing, digital skills and progress towards employment, education, volunteering or training opportunities.
• Provide practical employability support, including CV development, job searching, applications and interview preparation.
• Build a strong peer-support culture where Members can connect, encourage one another and sustain positive progress.
• Work proactively with internal teams to generate referrals and encourage ongoing participation.
• Develop effective relationships with Job Brokers, Navigators, Employment Facilitators and wider programme colleagues.
• Monitor and moderate online community spaces, promoting safe participation and responding appropriately to safeguarding concerns.
• Maintain accurate records, engagement data and reporting to support programme outcomes and continuous improvement.

What we're looking for

You'll be someone who enjoys working with people, building relationships and helping others achieve their goals. To be successful, you'll have:

• A commitment to our values of Kindness, Respect, Integrity and Innovation.
• Experience supporting young people or adults with mental health conditions, health challenges, social barriers or other complex support needs.
• Strong digital skills and confidence using virtual platforms, online engagement tools and case management systems.
• Experience facilitating groups, workshops, communities or support programmes in either digital or face-to-face settings.
• Strong communication and stakeholder management skills, with the ability to engage and motivate people from diverse backgrounds.
• Experience helping individuals build confidence, achieve personal goals and progress towards positive outcomes.
• Excellent organisational and time management skills, with the ability to manage multiple priorities.
• Experience maintaining accurate records and using data to monitor performance and outcomes.
• Knowledge of employability support and local labour market opportunities.
• A willingness to travel when required and support occasional activity outside standard working hours.

It would be great if you also have

• Experience working within community-based, recovery-focused or wellbeing services.
• Experience supporting people into employment, education, volunteering or training opportunities.
• Knowledge of the Clubhouse model and work-ordered day approach.
• Experience developing partnerships with employers, community organisations or support services.
• Mental Health First Aid, coaching, counselling or related qualifications.

What We Offer

We’re a mission-led organisation with social value at our core. We’ve been trusted for nearly a century to help people improve their economic wellbeing. We’re a Disability Confident Leader and proud to reflect the communities we serve.

• You’ll make a real impact: Every success story you help write will be felt in homes, workplaces, and communities across the county.

• You’ll grow: With access to training, reflective practice, and a national network of likeminded colleagues.

• You’ll be supported: We believe in team working, wellbeing check-ins, and manageable caseloads.

• You’ll be part of something bigger: From mental health awareness to inclusive recruitment and sustainable employment, your work contributes to broader change.

Equity, Diversity and Inclusion

We’re committed to creating a workplace where everyone is treated fairly, feels they belong, and can do their best work. We welcome applications from people of all backgrounds, identities and communities, and we value the different perspectives and lived experiences they bring. We do not discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

• Fedcap Employment is a Disability Confident Leader employer. We will consider reasonable adjustments throughout the recruitment process and, where required, in the workplace. We will not exclude a candidate with a disability unless they are unable to carry out a duty that is intrinsic to the role, after reasonable adjustments have been considered.

• We are positive about employing veterans, serving personnel, and spouses/partners and family members, as part of our commitment to the principles of the Armed Forces Covenant.

• As a Ban the Box employer, we assess applicants on their skills and potential. We do not ask about criminal convictions at the initial application stage, and any relevant information is considered fairly and in line with the role.

If you need any adjustments to apply for this role or to take part in the recruitment process, please let us know. We’re committed to making our recruitment process fair, accessible and inclusive for everyone.

Benefits

At Fedcap, we offer a comprehensive and rewarding benefits package designed to support your wellbeing and personal development. Some of our benefits include:

• 33 days’ annual leave (including bank holidays) with the option to buy or sell additional days.
• £500 annual benefits scheme to spend at over 900 retailers.
• Cycle to Work scheme open all year round.
• Pension scheme with up to 5% employer match.
• Free life assurance worth 4x your salary.
• Health & wellbeing support, including access to our 24/7 Employee Assistance Programme for you and your family.
• Digital gym, mindfulness resources, virtual GP and more.

About Fedcap UK

In the UK, Fedcap is a not-for-profit organisation committed to improving people’s economic mobility.

We support people to find work and access better health, education and learning opportunities.

Working across our four integrated practice areas – education, workforce development, health, and economic development – we deliver research-based solutions that remove barriers and open doors to economic mobility and wellbeing for individuals and communities.

We’re part of The Fedcap Group which serves more than 332,000 people each year through a network of not-for-profit affiliates in the US, UK, Canada and Australia.

Our Values

• Kindness: Be kind to each other, treat all those around you the way you would like to be treated.
• Respect: Always be respectful to each other, our customers, partners, stakeholders and funders – we are dedicated to exceptional service.
• Integrity: Act with integrity– always be open and honest in our dealings with all people and stakeholders.
• Innovation: Be innovative – always try to do things better, to look for new solutions that improve our services to customers.

INDHP