CMDB Senior Technical Consultant

Veracity is a business and technology consultancy that specializes in optimizing companies’ business performance and navigating change. Our experienced team of strategic thinkers, solution experts, and problem solvers work flexibly and collaboratively with our clients to understand their business objectives to drive results. We are also guided by our core values and purpose, which includes being transparent, curious, and humble while ensuring our clients, employees, and communities all thrive.

Currently, we are searching for a ServiceNow CMDB Senior Technical Consultant to join our team in a 100% remote capacity.

Job Responsibilities:

• Lead the assessment, design, and implementation of the CMDB component within the ServiceNow re-platforming program.
  
• Collaborate with stakeholders across IT, security, infrastructure, and business units to understand configuration item (CI) requirements and dependencies.
  
• Analyze the current CMDB and discovery architecture to identify gaps, inefficiencies, and opportunities for improvement.
  
• Design and implement CMDB data models, including classes, relationships, and CI lifecycles, aligning with ServiceNow Common Services Data Model (CSDM) best practices.
  
• Oversee and optimize ServiceNow Discovery and Service Mapping configurations to ensure accurate CI population.
  
• Develop migration strategies for existing CMDB data, ensuring quality, compliance, and alignment with target architecture.
  
• Define and implement governance, reconciliation, and CI lifecycle management processes.
  
• Partner with the platform team to support integration of third-party systems and data sources with the CMDB.
  
• Provide technical leadership and mentoring to junior consultants and internal teams.
  
• Document all CMDB-related designs, configurations, and processes.
  

Minimum Job Qualifications:

• 5+ years of hands-on ServiceNow experience, with a focus on CMDB and Discovery.
  
• ServiceNow Certified Implementation Specialist – Discovery.
  
• ServiceNow Certified System Administrator.
  
• CMDB Specific Micro Certs preferred.
  
• Proven experience leading CMDB implementations or major re-platforming projects in large-scale enterprises.
  
• Strong understanding of ITIL practices, especially Configuration Management.
  
• Expert knowledge of the ServiceNow Common Service Data Model (CSDM).
  
• Deep familiarity with ServiceNow Discovery, Service Mapping, IntegrationHub, and MID Servers.
  
• Experience with scripting (JavaScript, Glide), data transformation, and integration patterns.
  
• Strong data analysis and modeling skills.
  
• Excellent communication and stakeholder management skills
  
• Regular and predictable attendance
  

To be considered an applicant for a position, you must: (1) complete the application in full; (2) apply for a specific, available position; and (3) meet all stated minimum qualifications. Applications that are incomplete or are submitted for "any" position will not be considered. Applicants are good for 90 days. If you are not selected within 90 days of submission, and remain interested in a position, you must submit a new application.

Veracity Consulting provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to disability or status as a protected veteran and any other characteristics protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact Human Resources at hr@veracityit.com and let us know the nature of your request and your contact information. Requests will be considered on a case-by-case basis.

In addition to federal law requirements, Veracity Consulting complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

No 3rd parties, please.