CMS Submission Coordinator

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

IMPAXX is looking for a CMS Submission Coordinator to join our growing team.

IMPAXX is a Medicare compliance company supporting the Property/Casualty industry, with a focus on workers’ compensation and liability claim settlements involving bodily injury. We provide nationwide settlement and compliance solutions designed to help clients resolve claims more efficiently, maintain compliance, and manage settlement costs. Core services include Medicare Set-Aside arrangements, MSA administration, lien resolution, structured settlements, and Mandatory Insurer Reporting.

The CMS Submission Coordinator serves as a liaison between insurers, third-party administrators, attorneys, and Medicare throughout the CMS submission process. This role is responsible for managing assigned non-complex submissions, reviewing and interpreting Medicare correspondence and requests, communicating requirements to customers, and helping ensure timely and accurate responses. The position requires strong written and verbal communication, customer service, attention to detail, and an understanding of the Medicare submission process and review thresholds. Responsibilities include but are not limited to:

• Serve as the primary contact for assigned non-complex CMS submissions, identifying and escalating complex requests as appropriate.
• Review submission files proactively to confirm receipt of required documentation and information.
• Analyze Medicare requests and clearly communicate required information and next steps to customers by email and phone.
• Evaluate development response documentation against Medicare’s requests and communicate anticipated additional requirements to customers.
• Notify customers of incoming Medicare correspondence within established turnaround times.
• Respond promptly and professionally to customer calls and emails, addressing questions and concerns throughout the submission process.
• Communicate CMS submission processes, review thresholds, and relevant product delivery considerations to customers.
• Engage with Medicare and its contractors to obtain answers to case-specific questions when necessary.
• Coordinate additional assessments with other IMPAXX teams and collaborate across teams to meet customer needs and internal service standards.
• Monitor CMS trends and share relevant information with teammates and customers.
• Review assigned exception reports and prepare a daily Work Condition Report.
• Escalate customer concerns to the Team Leader, CMS Submissions for review and resolution.
• Cross-train with teammates in similar roles to provide backup support as needed.
• Maintain customer trust through timely, diplomatic, professional, and effective communication.
• Strictly adhere to company confidentiality policies and procedures, safeguarding sensitive information at all times.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Basic working knowledge of Microsoft Outlook, Word, Excel, and PDF software.
• Exceptional telephone etiquette and strong written and verbal communication skills.
• Ability to perform the essential duties of the position satisfactorily, with reasonable accommodation when applicable.
• Ability to maintain confidentiality and appropriately safeguard sensitive information.

Preferred Qualifications

• Bachelor’s degree from an accredited university or college.
• Working knowledge of Medicare guidelines and Medicare Secondary Payer compliance statutes.
• One to three years of experience in workers’ compensation.
• Experience managing a caseload.

Pay Range

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Recruiting Vendor Disclosure Statement

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.

Welcome

We think of ourselves as a team, so we have teammates - not employees. We strive to attract people who are competitive, driven, and disciplined. Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

About Us

Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions.

We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE”—never “me.” While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers.

Recruiting Vendor Disclosure Statement

Brown & Brown and its affiliates maintain an internal recruiting team responsible for filling open roles posted to the public. In certain situations, Brown & Brown may supplement its internal capabilities by engaging external recruiting vendors and employment agencies (“Recruiting Vendors”). Recruiting Vendors are not authorized to submit resumes, share candidate data, or directly or indirectly contact Brown & Brown employees to present candidates for employment opportunities. The only exception applies to Recruiting Vendors with an active Valid Agreement (as defined below) that has been approved by Brown & Brown.

In accordance with this policy, and to ensure appropriate authorization for sharing candidate personal information, Brown & Brown will not accept unsolicited resumes from any source other than Authorized Recruiting Vendors with a Valid Agreement in place who have been expressly invited to support a specific role. Any unsolicited resumes, incomplete submissions, or candidate data received through any means (including email or otherwise) will be considered the property of Brown & Brown. Brown & Brown will not pay any placement or related fees for unsolicited submissions or candidate data provided in violation of this policy. Such submissions may be used by Brown & Brown without any obligation to pay fees of any kind to Recruiting Vendors.

A Valid Agreement is defined as a written contract signed by an authorized representative of Brown & Brown. In the absence of a Valid Agreement, Brown & Brown assumes no liability under any legal theory, including but not limited to breach of contract, breach of implied contract, tortious interference, quantum meruit, any/or any other contractual or equitable claims in connection with candidates identified through unsolicited submissions made in violation of this policy.

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