CNI Technical Officer

Up to £60,000 DOE + benefits

Warwick, hybrid

At National Gas, the work we do matters.

As Britain's national gas network, we help keep the lights on, businesses running, and homes warm by maintaining the critical infrastructure that transports gas across Great Britain. While providing the energy security Britain relies on today, we're also helping transform the network for a clean energy future.

Join us and help secure Britain's energy.

About the role:

CNI Technical Officer is responsible for supporting governance, compliance, and process improvement activities across Critical National Infrastructure (CNI) IT and Enterprise Operations in our Digital, Data and Security Technology team. The role ensures operational processes, controls and working practices are aligned with security polices and regulatory requirements.

Acting as the subject matter expert for operational compliance and process improvement, the role supports the interpretation and implementation of evolving cyber security requirements, including Network and Information Systems Regulations (NIS-R), industry standards and organisational policies. The role drives continuous improvement, operational maturity and risk reduction through the development of sustainable, compliant operational processes. The role is responsible for maintaining compliance records, coordinating evidence collection and supporting audits.

Due to the nature of the systems supported, National Security Vetting (NSV) is required.

Key accountabilities:

Governance, Compliance and Assurance:

• Develop, maintain and improve operational processes, controls and governance arrangements that support compliance with security policies, regulatory requirements and industry standards.
• Provide specialist advice and guidance to operational teams on compliance requirements, governance processes and assurance activities.
• Support internal audits, regulatory inspections and external assurance activities through the preparation, maintenance and management of compliance evidence and documentation.
• Track audit findings, non-conformities and improvement actions, ensuring progress is monitored and reported through appropriate governance forums.

Process Improvement and Operational Excellence:

• Identify process improvement opportunities and support initiatives that strengthen operational controls, compliance and service delivery.
• Review operational processes and procedures to ensure they remain effective, current and aligned.
• Support the implementation of lessons learned, audit findings and regulatory recommendations into operational practices.
• Produce compliance metrics, reports and management information.

Stakeholder and Programme Engagement:

• Build effective working relationships with colleagues across Operations, Cyber Security, Risk, Architecture, Project Delivery and external suppliers.
• Represent Service and Operations in compliance, assurance and governance activities.
• Collaborate with stakeholders to support the delivery of compliance objectives, audit activities and improvement programmes.
• Facilitate communication between technical and non-technical stakeholders.

Risk Management:

• Support the identification, assessment, management and mitigation of compliance, governance and operational risks affecting CNI and enterprise services.
• Maintain risk records and action plans.

About you:

We recognise that we may not find a candidate to meet every requirement set out in this role profile, however, if you feel you can make a positive contribution and have relevant skills, experience or transferable knowledge, we encourage you to apply. We are committed to developing our people and welcome applications from candidates with diverse backgrounds and experiences.

• Degree qualified or equivalent professional experience in governance, compliance, cyber security, operational excellence, risk management or a related discipline.

• Experience working within governance, compliance, assurance or operational improvement functions in an IT, Operational Technology (OT) or Critical National Infrastructure (CNI) environment.

• Good understanding of governance, risk and compliance frameworks, such as NIS Regulations, CAF, ISO 27001 and ITIL.

• Experience supporting audits, compliance reviews, assurance activities and evidence-based assessments.

• Experience developing, maintaining or improving operational processes, procedures and controls.

• Strong analytical and problem-solving skills, with the ability to identify process improvement opportunities and implement practical solutions.

• Effective communication, stakeholder engagement and report-writing skills, with the ability to present information clearly to both technical and non-technical audiences.

• Ability to work independently, manage competing priorities and deliver outcomes within agreed timescales.

What we can offer you:

• Up to £60,000 dependant on experience

• Market-leading double-match pension (for every £1 you add, we add £2)

• Annual performance bonus

• 26 days holiday plus 8 statutory days and option to buy 5 additional days

• 10x salary life assurance and income protection

• Flexible opt-in salary sacrifice benefits including private healthcare, car, dental, and technology schemes

• Family-friendly policies, wellbeing support, and professional development opportunities

Security clearance:

This role is subject to National Security Vetting (NSV). Candidates must be eligible to obtain and maintain Security Clearance (SC) throughout their employment. For further information, visit GOV.UK (UK Security Vetting: Clearance Levels).

Inclusive recruitment:

We're building a workforce that reflects the communities we serve, championing diversity, and creating an inclusive workplace where everyone is valued for their unique contribution. We support reasonable adjustments throughout the recruitment process and beyond.

National Gas is a Disability Confident employer and signatory of the Armed Forces Covenant.

Further information:

• Advert close: 29th November 2026

• Interviews: Soon after