Co-Founder

Company Description

ChatterEase is an AI customer support platform designed for startups, SaaS companies, and growing businesses that want powerful automation without the cost and complexity of traditional enterprise tools.

The platform lets teams train AI support agents on their websites, documents, and custom knowledge to answer questions 24/7, capture leads, cite sources, and seamlessly hand off conversations to human agents. ChatterEase includes conversation analytics, automatic knowledge retraining, multilingual support, webhooks, API access, and integrations that align support with existing workflows.

The company is building a broader AI-first customer support platform that unifies AI agents, human support, automation, integrations, and customer intelligence. Its mission is to make advanced AI customer support simple, affordable, and accessible for smaller teams managing lean support operations.

Role Description

The Co-Founder role at ChatterEase is a full-time remote position focused on building and scaling an AI-first customer support platform. Day-to-day responsibilities include shaping product strategy, validating customer needs, and collaborating with technical teams on feature design and roadmap prioritization.

The Co-Founder will drive go-to-market activities, including sales outreach, marketing campaigns, and partnership development, while representing ChatterEase in conversations with customers, investors, and industry stakeholders. This role involves analyzing product usage and market data to inform strategic decisions, refining pricing and positioning, and ensuring strong customer feedback loops.

The Co-Founder will also help build company culture, establish operational processes, and contribute to fundraising and long-term growth planning.

Qualifications

• Strong Analytical Skills to interpret customer data, market trends, product metrics, and financial performance.
• Excellent Communication skills for clear writing, effective speaking, stakeholder alignment, and collaborative decision-making.
• Proven Sales experience in B2B or SaaS environments, including prospecting, closing deals, and managing key accounts.
• Marketing skills in product positioning, messaging, growth experiments, and demand generation for early-stage products.
• Research skills to validate customer needs, study competitors, and identify new market opportunities.
• Experience with or strong interest in AI, customer support tools, or SaaS platforms.
• Ability to thrive in early-stage startup environments, with comfort in ambiguity and hands-on execution.
• Background in business, product, operations, or related fields; prior founding or early startup experience is a plus.