Coaching Lead, KYC

Closing date: Thursday 26 November 2026


We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.


It starts here. With Bendigo Bank… and you.


About the opportunity

Bring your KYC expertise and operational coaching background to our Financial Crime & Fraud Operations team as a Coaching Lead, KYC.

In this role, you will act as the technical subject matter expert, playing a pivotal role in establishing, scaling, and sustaining a best-in-class KYC function. By designing and embedding robust capability frameworks, introducing clear procedures, and delivering engaging, high energy coaching, you will directly uplift analyst proficiency across the KYC lifecycle, protecting our customers, and the Bank from financial crime.


In this role you’ll get to…

• Design, introduce, and embed structured capability frameworks and competency models that scale and sustain a high performing KYC operational team.
• Deliver interactive coaching and upskilling sessions, capturing your audience and tailoring your delivery style to connect with diverse learner skill levels and backgrounds.
• Partner strategically with Team Managers to identify knowledge gaps, conduct targeted cohort training, and drive measurable quality improvements.
• Serve as the technical SME, mentoring analysts through complex customer due diligence matters, ownership structures, and high-risk escalation pathways.
• Champion a culture of continuous learning and operational excellence, working collaboratively across Financial Crime Risk, FIU, and Analytics teams.
  
  
  

What you’ll bring to the role

• Proven operational experience specifically within KYC in a banking or regulated financial services environment.
• A proven track record in upskilling, mentoring, and coaching others, with demonstrable success in uplifting cohort capability, quality, and performance.
• Dynamic presentation and communication skills, with a knack for capturing an audience, commanding engagement, and flexing your coaching style to suit any group.
• Practical experience designing or implementing operational procedures, onboarding programs, and structured capability/competency frameworks.
• In depth knowledge of Australian AML/CTF legislation, AUSTRAC guidance, sanctions compliance and financial crime typologies.
• Tertiary qualifications in business, law, or finance, and/or industry accreditations (ACAMS/CAMS) will be highly regarded.
  
  
  

This is a permanent, full-time opportunity, located at our Melbourne, or Adelaide Head Office locations.


We offer flexible work options that put our people first, working in a hybrid model with a minimum local Head Office attendance requirement determined by your Leader, to find a rhythm that works best for you and your team. We believe that coming into the office some of the time is the best way to learn, stay connected and collaborate effectively, especially for key activities like team days, 1:1s, and town halls. 


We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury, or disability to equitably participate in the selection process. 
 

If you're already part of Bendigo Bank (including Community Banks), you'll need to apply through People Hub to submit a valid application. We’re keen to support you with the next step in your career.



Still in two minds? 

Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if you don’t tick every box we still want to see your application!

Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay apply now!