Cohort Implementation Lead

Department: Funded Learning (Apprenticeships)

Location: Home based, UK (with occasional travel to our London office)

Reports to: Cohort Implementation and Operations Manager

Hours: 37.5 per week

Salary: (Depending on experience)

A quick note before you apply: This role is strictly UK-based and must be performed entirely within the United Kingdom; we do not employ remote staff overseas, nor do we offer relocation support. Candidates must have the legal right to work in the UK prior to commencing employment. While we hold a sponsor licence, visa sponsorship is only considered in exceptional circumstances and is not available as standard for this vacancy.

Role Overview

As Cohort Implementation Lead, you will take each new Funded Learning client from signed agreement to a cohort that kicks off on time, fully ready, and set up around the client's goals.

Cambridge Spark delivers AI and data apprenticeships to large employers and public sector organisations. They expect the onboarding experience of an enterprise service: one clear plan, one named person coordinating it, and a launch that runs to schedule. You will be that person for a portfolio of clients.

You will pick up each deal from Sales and run the implementation plan through to kick off, when you hand the cohort to our Operations Coordinators and Delivery teams.

Key responsibilities:

1. Take over each new client from Sales

• Pick up each deal once it is agreed, using the agreed handover information, and become the client's named implementation contact.
• Work alongside the account team to confirm the client's goals, learner numbers, start dates and practical requirements.
• Keep Sales informed on timelines, readiness and any changes, and agree the way forward with them when plans change.
  

• Run each client's implementation against our standard plan, from programme set-up to kick off.
• Book the client's cohorts into the slots published by the Scheduling Lead, and raise early when the slots on offer do not fit what the client needs.
• Arrange tools discovery with our Senior Trainers, so the programme is set up around the tools the client's learners use.
• Scope requests to tailor programmes to a client's context, and agree realistic timelines with Product and Curriculum.
• Work with Learner Onboarding so learner numbers and readiness are confirmed before kick off.
• Confirm each cohort is ready to launch.

• Hand each cohort to the Operations Coordinators and Delivery teams at kick off, so they start with a full picture of the client and their goals.
• Stay the client's point of contact for any implementation actions still open after kick off, then close them out.

• Run many client implementations at once, at different stages, and prioritise across them, including at peak times.
• Keep each implementation's status, dates and risks current in Notion and HubSpot, so your manager, Sales and Delivery can see where every client stands.
• Flag risks to kick-off dates early, with a proposed fix.

• Spot where the implementation process slows down or breaks, and suggest changes to the plan, templates and handover.
• Use automation and AI tools to cut manual set-up work.

Candidate Specification:

Essential

• Experience as a project or programme manager running B2B client implementations, onboarding or delivery set-up, with many projects live at once.
• A track record of delivering to fixed dates with several teams contributing, and of raising risks early.
• Confidence working with commercial colleagues and clients: setting realistic expectations and finding a way forward when plans change.
• Highly organised, with clear written communication and accurate record-keeping.
• Working knowledge of a CRM (HubSpot preferred) and of tracking work in tools such as Notion.
• An appetite for automating manual work, including with AI tools.

Desirable

• Implementation or client onboarding experience at an EdTech, online learning or executive education provider.
• Knowledge of UK apprenticeship delivery and funding rules.
• A project management qualification such as PRINCE2 or APM.

Company Benefits:

• Pension with 4% matched contributions, opportunity to opt into salary sacrifice scheme
• 25 days holiday + Flexi bank holidays + 1 day off on your birthday
• A day for volunteering
• Enhanced Maternity and Paternity Leave
• Health & Wellbeing allowance of up to £30 per month
• Annual Summer and Xmas events
• Company socials including everything from Cambridge College formals, pub nights to team building events
• CPD Allowance alongside quarterly reflections to ring fence time for development and growth
• Private medical insurance and cash plan
• Holiday buy back scheme (up to 10 days p/a)
• Employee Assistance Programme with a dedicated company counsellor

Background to our Organisation

We are an education technology company that enables corporate and government organisations to achieve their business goals by educating their workforce with critical digital transformation skills to succeed in the AI era.

We deliver unique and innovative professional education that is accelerating the digital transformation of our clients, advancing the careers of their employees, helping people get into work and closing the digital skills gap. We are in a sector that is crucial to the economy and workforce, with a lot of opportunity for change and innovation. We are at the cutting edge of teaching applied data and digital skills, with our unique patented learning platform EDUKATE.AI offering our clients and learners a unique learning experience. EDUKATE.AI was developed with support from Innovate UK and provides all of our learners with 24/7 immediate feedback on their work, helping accelerate the learning process and providing a sandbox environment to experiment on real world datasets.

Since 2016, we have supported more than 15,000 learners across four continents with nearly 550,000 pieces of code submitted for feedback on EDUKATE.AI. We are trusted by some of the most recognisable brands in the world to educate their workforce, including Microsoft, the NHS, GSK, easyJet, the BBC and John Lewis. Our focus on applied learning to create business impact sets us apart - individual learners have reported applying their skills at work to generate recorded value of up to £40m.

Our Values

At the centre of the way we work together and inspire each other to achieve success are these core values:

Entrepreneurial

We take initiative and show entrepreneurial spirit which fuels innovation at Cambridge Spark. This includes identifying opportunities for improvement, taking ownership for implementing solutions effectively and driving improvement by using proof of concepts to demonstrate the feasibility and value of their work.

Team Spirit

Everyone is part of building an open and transparent culture, communicating effectively to raise issues, discuss improvements and share the evidence used to make decisions.

Customer-focused

Our customers are at the centre of everything we do, inspiring us to create great work. We strive to build friendly, professional and lasting relationships with them to better understand and anticipate their needs.

Gold Standard

We are experts in our field and are constantly developing our technology and offering. We set the benchmark in our industry: both in what we offer customers and in how we deliver it.

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Cambridge Spark is an Equal Opportunities Employer and prohibits discrimination and harassment of any kind. Cambridge Spark is committed to the principle of equal employment opportunities for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Cambridge Spark are based on business needs, job requirements and individual qualifications, without regard to race, colour or ethnicity, ability or disability, gender or gender reassignment, sexual orientation, marital status, religion, age or any other status protected by the laws or regulations in the locations where we operate. Cambridge Spark will not tolerate discrimination or harassment based on any of these characteristics. Cambridge Spark encourages applicants of all ages.