Collaboration Engineer

Job Summary

We are seeking an experienced Collaboration Engineer to manage, administer, and support enterprise collaboration platforms and SaaS applications. The ideal candidate should have hands-on experience with Google Workspace, Slack Administration, Miro, Figma, and enterprise collaboration tools.

The role involves managing the complete application lifecycle, including onboarding, configuration, user management, integrations, troubleshooting, ongoing support, and decommissioning of collaboration applications.

Mandatory Skills

• Google Workspace
  

• Slack Administration
  

• Enterprise Collaboration Tools
  

• Miro
  

• Figma
  

Roles and Responsibilities

1. Administer and support Windows-based collaboration tools and enterprise infrastructure.
   

2. Manage and maintain Slack workspace configurations, including user provisioning, permissions, channels, and security policies.
   

3. Administer and support Google Workspace and other enterprise SaaS collaboration applications.
   

4. Manage third-party application integrations with Slack, including ticketing, productivity, conferencing, monitoring, and workflow tools.
   

5. Troubleshoot collaboration platform issues related to messaging, notifications, bots, integrations, and application access.
   

6. Manage the end-to-end application lifecycle, including onboarding, configuration, support, maintenance, and decommissioning of SaaS applications such as Google Workspace, Slack, Box, Miro, and Figma.
   

7. Coordinate with IT, security, and business teams to implement collaboration solutions aligned with organizational requirements.
   

8. Monitor application performance, usage, service health, and availability.
   

9. Maintain technical documentation, configurations, operational procedures, and support processes.
   

10. Support the rollout of new collaboration features, application enhancements, and automation workflows.
    

11. Ensure collaboration platforms follow enterprise security, access management, and compliance requirements.
    

Technical Skills and Qualifications

• Strong hands-on experience with Google Workspace administration.
  

• Proven experience in Slack workspace administration and management.
  

• Good understanding of enterprise collaboration platforms and SaaS application management.
  

• Working knowledge of Miro and Figma.
  

• Experience administering Windows environments in an enterprise setup.
  

• Familiarity with Active Directory and Microsoft 365.
  

• Knowledge of third-party application integrations, APIs, bots, and workflow automation.
  

• Strong troubleshooting, analytical, and problem-solving skills.
  

• Excellent communication and stakeholder coordination skills.
  

Education Qualification

Bachelor's degree in Engineering, Information Technology, Computer Science, or a related discipline.

Interview Process

• L1: Virtual Interview
  

• L2: Face-to-Face Interview (Mandatory)
  

Shift Details

UK Shift – 1:30 PM to 10:30 PM IST

Preferred Candidate Profile: Candidates with 8–10 years of relevant experience in enterprise collaboration platforms, SaaS administration, and Slack administration.