Collection Analyst

You can find Arclin everywhere. Our technologies make homes and transportation safer, help crops flourish, keep water clean, protect first responders and members of the military, and preserve the purity of essential pharmaceuticals. These vital, everyday products can't fail, and we’re here to give the world an extra layer of performance and peace of mind.

With ~4,000 team members across more than 30 global manufacturing facilities, we operate with the scale to make a global impact and the agility to solve complex challenges at the molecular level. Rooted in scientific discovery and innovation, Arclin’s materials redefine performance across industries - from Firepoint®’s patented intumescent technology that helps stall flames and save lives to the iconic Kevlar® and Nomex® brands trusted to protect those who serve, strengthen aerospace and industrial systems, and perform where reliability and safety are top of mind.

As we expand our mission‑critical materials portfolio and shape the next era of performance technologies, we’re looking for people who want to grow, lead, and solve the challenges others can’t. Together, we’ll advance the innovations that keep the world moving. Because at Arclin, our people are truly Vital Beyond Measure.

As part of our ongoing transformation journey, we are seeking a full-time Collections Analyst to join our Shared Services organization. Reporting to the AR Supervisor, this role will play a critical part in optimizing accounts receivable performance, reducing aged receivables, and strengthening customer relationships.

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Role Overview
Location: Alpharetta, GA. Hybrid.
The Collections Analyst is responsible for maximizing cash flow and minimizing customer delinquency through proactive collections management, dispute resolution, and cross-functional collaboration. This role plays a critical part in improving working capital performance, reducing DSO, and supporting the organization's ongoing growth and transformation initiatives.
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Key Responsibilities
Collections Management
• Manage an assigned portfolio of customer accounts and monitor outstanding balances to increase collections effectiveness.
• Perform proactive B2B collection activities through phone calls, emails, customer portals, and meetings.
• Analyze aging and customer risk to prioritize collection activity, resolve overdue balances, and improve DSO.
• Review aging reports and prioritize collection efforts based on risk and exposure.

Follow-up & Documentation
• Track payment commitments and follow-up to ensure timely receipt.
• Document all customer interactions and maintain accurate notes in SAP S/4HANA.

Cross-Functional Collaboration
• Build and maintain professional relationships with sales, customer service, finance, and shared services.
• Communicate professionally with customers about outstanding balances and disputes.
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Qualifications
Education
• Associate's degree in Finance, Accounting, Business Administration, or related field preferred.
Experience
• 3+ years of AR/Collections experience - required
• Experience working with SAP S/4HANA
• Experience documenting collection activities in ERP systems
• Use of aging and reporting tools
• Aging analysis and trend identification

Skills
• Negotiation skills
• Conflict resolution
• Customer relationship management
• Critical thinking
• Analytical problem solving
• Time management
• Stakeholder influence
• Working knowledge of Microsoft Office applications including Outlook, Excel and Word