Collections Agent

South Bend, IN - IN; Corporate-C - Tolleson, AZ 85353

• Salary Range: $23.00 - $25.00
• Position Type: Full Time
• Job Shift: Day

JOB SUMMARY

Energy Transport Logistics is seeking a self-motivated individual who can work in a fast-paced environment and is able to multitask. This individual will be largely responsible for collecting payments on overdue bills, or other payments via phone or email. This individual will be part of a growing team and will be a key individual in providing accounting support to internal and external customers’ needs with a proactive and professional approach.

Remote/hybrid based on location.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Act as a liaison between businesses and customers to collect debt, negotiate settlements, and close outstanding balances.
• Send notices to overdue accounts.
• Check deposit processing: copy all checks and process remote deposit to bank; scan copies of checks for Billing Manager to post.
• Collaboration on debt collection efforts with accounting, sales, and operational teams.
• Keep electronic or hard copies of communication records including payment plans agreed to, amounts paid, or aging of balance.
• Conflict resolution – work with operational team to review and resolve rate and charge disputes.

Qualifications

MINIMUM REQUIREMENTS

• Proven ability to effectively manage multiple tasks and priorities.
• Attention to detail and accuracy.
• Ability and desire to work in a fast-paced/high volume environment.
• Strong time management and organizational skills.
• Experience with specialized billing knowledge and strong customer service skills.

PREFERRED QUALIFICATIONS

• 1 or more years collections experience.
• Microsoft experience
• Transportation industry experience is a plus.