Collections Junior Specialist

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates. As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration. We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach. If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity. Let’s build what’s next, together. As a Collections Junior Specialist at Infobip, you will be in the Order to Cash part of the team, which handles monitoring and billing, sending invoices, reconciling usage reports, analyzing revenue and prepaid balances, and communicating with clients regarding payment concerns while collaborating with various internal teams. Key responsibilities: Strictly Following internal dunning and collection procedures to ensure payment on, or before the due date as per customer agreements Continuous communication with the clients through over calls and emails to understand their concerns in terms of bill disputes, bill break-up summary & any other specific requirements of the customers for processing the payments Actively maintaining customer base of minimum 300 C/B Segment Customer In-Depth knowledge of collection procedure and implementation within her/his customer portfolio Actively managing doubtful debt and write-offs, and LPC Calculations Management of Customer Collections Master Data In Salesforce Monitor/Review customer account details for non-payments, delayed payments, and other irregularities Research payment discrepancies Preparing and reviewing AR aging Accurate tagging of customers and invoicing collections tool Internal Stakeholder Management Internal/External escalations Dispute Management More about you: Minimum 2+ years of experience in collections, AR and/or billing Experience working on aged accounts in a B2B environment Advanced English is required for this role. Experience in communicating with clients via email, phone and online meetings. Bachelors degree on Accounting or Finances (plus) Great communication skills with internal and external stakeholders Knowledge in collections and Billing management. Knowledge of MS Office tools - especially Excel Demonstrated ability to work both independently and as part of a team. Enthusiasm for learning and adapting to new challenges. Additional Details: Work Hours: Starting 5:30 PM Why you'll love it here • Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact. • Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5. • ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options. • Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations. • Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path. • Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start. • International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide. While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are. Diversity drives connection Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace. No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity. Read more about our hiring process . #LI-SK1