Collections Manager

Finance

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Job Summary

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The NORAM Collections Manager will have the outstanding opportunity to craft and refine our collections processes. This vital role ensures the financial health of the business by improving cash flow and reducing bad debt. You will develop and successfully implement effective collection strategies, collaborate with dedicated regional teams, and maintain positive relationships with our valued customers. This role requires a problem solver that takes initiative with proven analytical and interpersonal skills for growing in a multifaceted and multicultural environment. You will play a key role in leading the existing Collections team based in our Finance Shared Service Center, ensuring adherence to financial controls, and contributing to the efficient operation of the department.

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Role & Responsibilities

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• Develop and implement world-class collection strategies to improve cash flow and minimize bad debt
• Supervise and analyze collections processes and results to ensure continuous improvement and detailed execution
• Collaborate with regional collections and sales teams to share standard methodologies, ensuring consistent and optimized processes
• Cultivate effective communication and problem-solving by building positive relationships with key customers, collaborators, and team members
• Ensure strict compliance with all relevant legal and regulatory requirements in various markets
• Prepare regular reports and presentations for management regarding the status and performance of collections activities
• Resolve and address any potential risks in the collections process to ensure risk mitigation and positive audit outcomes
• Enlist the support of cross-functional teams across regions, product areas, and functions
• Lead a team of professionals and/or supervisors, holding them accountable for their performance and results
• Adapt departmental plans and priorities as needed to address resource constraints or operational challenges

Include travel 15% required

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What you offer

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• Bachelor's degree in Business Administration, Finance, or a related field
• 2-5 years of B2B collections management experience
• Strong leadership abilities, with experience managing remote teams and ensuring the achievement of departmental goals
• Solid understanding of financial processes, procedures, and reporting standards
• Proficiency in accounting software and financial tools (e.g., ERP systems, Excel, etc.)
• Excellent problem-solving and analytical skills, with the ability to address operational challenges effectively
• Strong communication skills to provide guidance and support to the team and collaborate with other departments
• Ability to manage resources effectively and adapt plans to address operational needs
• Strong analytical skills and experience with Collections software and tools
• Excellent communication and negotiation skills
• Ability to thrive in a dynamic and multicultural environment

The preceding job profile has been designed to indicate the general nature and level of work performed by associates within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. Additional duties may be assigned and may be subject to change at any time due to reasonable accommodation or other reasons.

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Success Criteria

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• Improve cash flow and collections performance by reducing DSO, meeting cash collection targets, and maintaining strong collection effectiveness.
• Reduce aged receivables and bad debt exposure through proactive overdue account management, disciplined write-off controls, and accurate risk forecasting.
• Strengthen collections processes, reporting, and controls by improving dispute resolution, invoice-to-cash efficiency, audit compliance, and forecast accuracy.
• Lead a high-performing collections team while building strong partnerships with Sales, Finance, regional stakeholders, and key customer accounts.

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Organizational Alignment

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• Direct report to Finance Operations Manager
• Operations, Sales, Finance team

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What we offer

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• Generous pay with bonus structure (quarterly or bi-annual depending on the role)
• Independent environment without a lot of red tape where you are empowered to make decisions
• Substantial benefits package that includes:

• Full suite of medical coverage with A+ carriers, Dental, and Vision with strong employer contributions plus additional voluntary coverage available for Pets, Identity Theft Protection, Accident & Critical Illness
• 401k program with employer matching 50% up to the first 10% of employee’s contributions
• Wellness plan that includes credits to premiums and employer contributions towards the savings plan of your choice
• Access to EAP and concierge services plus pre-paid legal at no cost
• Abundant time off that includes paid holidays, floating holidays, your birthday off, a volunteer day, and discretionary time off (DTO)
• Employee stock purchase plan
• Learning and development opportunities galore, tuition reimbursement, and much more!
• Specific to Nashville and Milwaukee-based office employees: company-paid parking

• Winning culture, inclusive environment, and friendly people all over the world
• A remote-friendly organization, with colleagues working remotely either part or full-time

Target compensation for this role will be $105 – 120K USD (mix of base salary and bonus). Actual offers may be higher or lower than this range and will be determined based on a variety of factors, including (but not limited to) candidates’ qualifications, experience, education, and work location.

We are not able to consider candidates residing in the state of Hawaii currently.

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.