Collections Manager

About the role: The Collections Manager is responsible for overseeing collections for Dataprise. This critical role will play a crucial role in managing accounts receivable, minimizing bad debt, improving Days Sales Outstanding (DSO), and creating, tracking, and analyzing key performance indicators (KPIs) such as Days Sales Outstanding (DSO), collection rate, bad debt expense, and write-off rates. The ideal candidate will be a highly motivated and results-oriented individual with strong analytical and communication skills with an aptitude for maintaining and sustaining positive customer relationships throughout the collection process. The Collections Manager will report to the Vice President, Corporate Controller.

Why Dataprise:

Dataprise is a private equity–backed company focused on both organic growth and strategic acquisitions of high-performing businesses that align with our philosophies and values.

Our mission is simple: delight our clients and create an outstanding people experience—internally and externally.

We are an employee-focused organization that prioritizes retention, satisfaction, and empowerment. We are committed to helping our team members grow and succeed.

Career Growth & Development

We invest in your future through:

• Internal mobility opportunities

• Continuous learning and upskilling

• Job shadowing programs and career mentorship

• Annual training allowances and LinkedIn Learning licenses for all employees

Wellness & Work-Life Balance

• Comprehensive Wellness and Rewards & Recognition Programs

• Onsite, hybrid and remote work options (may vary by role)

• 10 paid holidays

• Generous PTO

• Company paid Volunteer Time Off

• Parental leave benefits & bonding leave for new parents

Competitive Compensation & Benefits

• Competitive pay

• Comprehensive medical, dental, and vision coverage for you and your family

• Company-paid Employee Assistance Program (EAP)

• 401(k) with company match and immediate vesting

• Company paid short and long-term disability insurance

• Company paid life insurance

• Voluntary supplemental insurance through Aflac

• Voluntary pet insurance through Nationwide Pet

• Flexible Spending Accounts (FSA)

• Health Savings Account (HSA) with employer contributions

• Pre-tax commuter benefits for parking and public transit

Diversity, Equity, Inclusion & Belonging

We are committed to fostering a culture of belonging through a multi-faceted Diversity, Equity, Inclusion & Belonging (DEI&B) program which includes Employee Resource Groups (ERG's).

At Dataprise, you’ll have the opportunity to grow, be challenged, have fun, and learn from some of the most talented technology professionals in the industry.

Culture & Innovation

• Impactful Work: Employees work on cutting-edge technology including managed IT services, cybersecurity, disaster recovery, incident response, mobility management, IT consulting, cloud and infrastructure, and more.
• Recognition: Recognized as a top employer in IT with awards for values and culture.
• High-Trust Environment: We foster a culture of empowerment, continuous learning, and innovation. Our culture is built around five key attributes: Passionate, Respectful, Ownership, Unified and Decisive - that make us Dataprise PROUD.

What You'll Do:

Collections Management:

· Develop and implement effective collection strategies to ensure timely payment of outstanding invoices for Dataprise clients.

· Contact customers directly to resolve payment issues and negotiate payment plans.

· Manage the entire collections process, including phone calls, emails, and letters.

· Utilize various collection tools and techniques to maximize recovery rates. This may include the implementation and management of 3rd party collections software and exploring opportunities to automate collection tasks (e.g. automated reminders, dunning letters) to improve efficiency.

· Analyze DSO trends and identify areas for improvement.

· Implement strategies to reduce DSO and improve cash flow for Dataprise.

· Develop and monitor key performance indicators (KPIs) related to collections and DSO.

· Assist with forecasting future cash inflows based on invoicing and billing cycles for Dataprise.

· Prepare regular reports on accounts receivable and collections activity for Dataprise.

· Collaborate with key stakeholders: Work closely with the Senior Accounting Manager, Billing Manager, Account Management and Controller to:

o Identify and analyze issues related to accounts receivable, billing, and collections.

o Develop and implement corrective action plans to resolve discrepancies and improve processes.

o Troubleshoot and resolve complex accounting, collection and billing issues.

· Hands-on problem-solving:

o Actively participate in identifying and resolving problems within the accounts receivable and collections processes. This includes:

§ Conducting root cause analysis to determine the underlying reasons for payment delays and discrepancies.

§ Implementing process improvements to streamline collections activities and minimize errors.

§ Working directly with customers and internal teams to resolve outstanding issues.

§ Perform customer account reconciliations within NetSuite taking action to resolve identified issues.

Team Management:

· Manage, mentor and develop a high-performing collections team.

· Provide training and guidance to team members on best practices and procedures.

· Monitor and inspire team performance to ensure individual and team goals are met.

· Provide regular feedback and coaching for team members.

· Credit Policy & Risk Advisory:

o Provide input and recommendations to the Controller and CFO on the development and evaluation of credit policies and procedures for Dataprise.

o Advise the Executive Leadership on customer creditworthiness for Dataprise clients based on collections experience and payment history.

o Collaborate with Legal, Sales and Finance departments to review and recommend improvements to contract and master service agreement (MSA) terms and payment conditions to mitigate credit risk and enhance collections.

System Utilization:

· Proficient in using NetSuite ERP system for credit and collections functions for Dataprise.

· Strong proficiency in Excel for data analysis, reporting, and forecasting.

· Experience with ConnectWise PSA software is a plus.

What Skills & Experience You’ll Need:

· Bachelor's degree in Finance, Accounting, or a related field.

· 5+ years of experience in credit and collections management in IT/SaaS industry.

· Proven track record of successfully managing accounts receivable and improving DSO.

· Strong analytical and problem-solving skills.

· Excellent communication and interpersonal skills, both written and verbal.

· Ability to work independently and as part of a team.

· Strong organizational and time-management skills.

· Proficiency in Microsoft Office Suite (Microsoft Excel, Word, PowerPoint), and NetSuite ERP.

· Experience with ConnectWise PSA software is a plus.

· Experience managing a remote team.

· Ability to read, understand, and interpret contracts, service level agreements (SLAs), and statements of work (SOWs).

Compensation:

• Dataprise is committed to maintaining a positive work environment by ensuring that compensation across the Company is managed in a competitive, consistent, and fair manner. Each Dataprise employee will be compensated in line with their specific scope of responsibility, skill level, and educational background, in addition to the projected impact on the success of the Company.
• We have a comprehensive Compensation Management System which establishes the guidelines we use in making compensation decisions and is comprised of compensation policies, salary structures, salary grades, incentive target guidelines, job descriptions, and career charts.
• This position’s Salary Range is: $80,000-$100,000 (NOTE: this is the range at the national average level; specific salaries offered will be adjusted higher/lower due to the local labor market of the candidate).
• The anticipated application deadline is 10/31/2026. The company reserves the right to modify or extend this deadline as needed.
• Interested candidates should apply online using the link associated with this posting.

Dataprise Diversity Commitment: At Dataprise, we celebrate what makes us unique: our people. We believe in fostering a diverse and inclusive work environment that seeks and embraces thoughts and ideas from all different backgrounds. We welcome everyone and are committed to providing equal employment opportunity regardless of race, gender, religion, ethnicity, disability, national origin or sexual orientation. We are #DataprisePROUD!

Dataprise is an Equal Opportunity Employer.