Collections Officer

About This Role ERGOS Technology Partners is an international managed IT services provider headquartered in Houston, Texas, delivering end-to-end computer support and services to businesses and organizations of all sizes across the country. We are seeking a Collections Officer to support our Finance and Accounting team in our headquarters in Houston, Texas. In this role, you will serve as the operational backbone of the accounts receivable process — managing overdue accounts, customer communications, and recovery efforts that keep cash flow healthy. You bring hands-on collections or credit control experience, a detail-oriented approach to account management, and the interpersonal skills to navigate difficult conversations while preserving customer relationships. Responsibilities Monitor accounts receivable and identify overdue payments Contact customers via phone, email, or letter to follow up on outstanding balances Negotiate payment plans and settlement terms in line with company policy Maintain accurate records of collection activities and customer communications Escalate delinquent accounts to management or legal/collections agencies when necessary Reconcile customer accounts and resolve billing disputes Prepare regular reports on collections status, aging receivables, and recovery rates Ensure compliance with relevant debt collection laws and regulations (e.g., FDCPA) Coordinate with sales, customer service, and finance teams to resolve account issues Update customer files and CRM/collections system with current status Support process improvement initiatives to increase recovery rates and efficiency Qualifications 1–3 years of experience in collections, credit control, or a related finance role Strong knowledge of accounts receivable processes and debt collection regulations Proficiency in MS Excel and accounting/ERP or CRM software (e.g., SAP, QuickBooks, Oracle, Salesforce) Excellent negotiation, communication, and interpersonal skills Ability to handle difficult conversations professionally and remain calm under pressure Strong organizational skills and attention to detail Bachelor's degree in Finance, Accounting, Business Administration, or related field (preferred); equivalent demonstrated experience considered Experience in [insert relevant industry, e.g., insurance, financial services, healthcare] is a plus Benefits Health, dental, and vision insurance Life insurance 401(k) Paid time off About ERGOS Technology Partners Headquartered in Houston, Texas, ERGOS Technology Partners is an international provider of managed IT services specializing in end-to-end computer support and services for businesses and organizations of all sizes. Our highly trained professionals work tirelessly to ensure efficient operations, secure data resources, reliable systems, and exceptional customer service - and we hold every member of our team to that same standard.