Collections Officer

Collections Officer

Job Summary

Help employers navigate payment obligations while contributing to a sustainable workers compensation scheme that supports better outcomes across NSW.

• 12-month fixed-term opportunity
• Hybrid working environment
• Build collections, stakeholder management and problem-solving expertise
  

About the role

Sound financial stewardship helps keep schemes affordable, effective and sustainable for the people who need them. As a Collections Officer, you'll help employers meet their premium obligations while supporting the long-term sustainability of the Workers Compensation scheme. You'll work closely with employers, stakeholders and internal teams to resolve outstanding payments, reduce risk and achieve positive customer and business outcomes. This is an opportunity to develop your expertise in collections, stakeholder management and negotiation while contributing to work that supports employers and workers across NSW.

What you'll be working on

• Manage a portfolio of employer accounts and take proactive action to improve payment outcomes
• Engage with employers to understand payment challenges and agree on sustainable solutions
• Identify, assess and manage collection risks to support scheme sustainability
• Resolve customer enquiries and complaints professionally, balancing customer needs with commercial outcomes
• Work across teams and stakeholders to deliver timely and effective debt recovery strategies
• Monitor account performance, analyse information and recommend appropriate collection actions
• Contribute to continuous improvement initiatives that enhance customer experience and operational effectiveness
  

What you'll bring

• Experience in collections, credit management, accounts receivable or a similar customer-focused environment
• Ability to explain payment obligations, collection processes and solutions clearly to employers and stakeholders
• Strong judgement and problem-solving skills when managing competing priorities and complex customer situations
• Experience building productive relationships that support positive customer and business outcomes
• Confidence analysing information and making informed decisions aligned with policy and business requirements
• Strong organisational skills with the ability to manage a portfolio of work and meet performance targets
• Sound capability using business systems and Microsoft Office applications
  

What we offer

• Work-life balance: Flexible and hybrid working arrangements
• Health and wellbeing: Gym subsidies, health checks, and EAP support
• Career development: Learning opportunities to grow your skills and career
• Employee benefits: Extra leave, health insurance discounts, salary packaging and novated leasing
• Inclusive culture: Recognition programs, mental health initiatives and support for hidden disabilities
  

About icare

icare provides insurance and care to the people, businesses and communities of NSW. Our work supports recovery, independence and safer workplaces. We protect homes, public assets, and essential services, and help manage schemes that need to remain fair, affordable and sustainable for the future. We believe the better we do, the better for NSW.

Apply now

If you are looking for work that matters and an opportunity to contribute to better outcomes for NSW, apply now.

We welcome and support people of all abilities and backgrounds to apply and we are committed to creating a workplace where people feel they belong, can contribute their best and have the support they need to thrive. For us, inclusion is not a standalone initiative; it is part of how we make better decisions, design better services and reflect the communities we serve. If you need adjustments during the process please note this in your application.

Before you apply

To be eligible for this opportunity, you'll need unrestricted Australian working rights and be able to live and work in NSW. This includes Australian citizens, permanent residents and New Zealand citizens with a current passport. As part of our recruitment process, you'll also be asked to complete standard pre-employment checks, including a criminal history check.

Please note: icare operates a direct sourcing model and does not accept agency introductions.