Collections Officer (Fixed- Term 12 months)

Location(s): Help Headquarters

Job Type: Full Time Temporary

myWork Program: Hybrid

Starting Salary Range: $65,800.00 - $79,000.00

Background Screening Requirement:

• Enhanced Criminal Record Check
• Credit Check
• Identity Verification
• Employment Verification
• References

Job Purpose

You are a master of conversation and like to help people who are struggling. By exercising sound judgment in balancing risk, you will effectively control delinquency and minimize potential losses to the auto and equipment finance group. Through these conversations, you will assess a situation, the restructuring of contracts, and the identification of higher risk and fraud accounts. Not only will you work in the present to assess and recommend repossession efforts, but you will also help with the future by making recommendations for changes to policy and procedures.

This is a hybrid role with weekly in-person attendance required at the corporate office in Surrey, BC. In-office requirements are subject to change based on business needs.

Accountabilities

• Reviewing accounts regularly (daily and weekly) to keep delinquency to a minimum and manage repossession effectively.
• Conducting prompt, courteous and persuasive telephone collection calls and following up on past-due accounts.
• Negotiating a mutually acceptable remedy to the customer’s delinquent account.
• Educating our customers on acceptable payment arrangements and the benefits of their account with Coast and their credit bureau.
• Advising management of problematic accounts.
• Accurately documenting all telephone calls and written correspondence using standard abbreviations or memos, as appropriate in the collection system.
• Prepare and recommend payment amendments and coordinate the relative reporting.
• Issuing appropriate notices and coordinating the preparation of documents required for seizure.

Skills & Qualifications

• Minimum 2-3 Years of previous Collections experience required.
• Excellent communication and negotiation skills, both written and verbal.
• Team player with a high degree of flexibility and excellent organizational skills.
• Solid working knowledge of Microsoft Office products (Word, Excel, Outlook).
• Experience in the finance and leasing industry is considered an asset.
• Fluency in French is considered an asset.

Equity, Diversity & Inclusion at Coast Capital

Don’t meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone – including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you’re excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital.

At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community.

Coast Capital is committed to providing an accessible recruitment experience. If you are a candidate with a disability and require accommodation(s) during any stage of the recruitment process, please contact us at accessibility@coastcapitalsavings.com or 778-391-5836. This contact is intended solely for inquiries or feedback related to accessibility barriers, accommodation requests or alternate format requests. We will work with you to ensure your needs are met. You will only receive a response to inquiries related to these topics.