Collections Representative
- Salary
- $19.9/hr
- Hiring from
- United States
- Work type
- Hybrid
- Posted
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Overview
- Hybrid schedule: 2 days remote / 3 in‑office
- Predictable hours (no nights, weekends, or holidays)
- Competitive pay + generous PTO
- Medical, dental & vision starting day one
- 401(k), tuition reimbursement & longevity bonuses
Responsibilities
The Collections Representative helps customers and insurance agents resolve past-due insurance balances, with a primary focus on workers’ compensation premiums. This role combines customer service, problem-solving, account management, and collections, offering an opportunity to build knowledge of insurance billing and premium processes while working with customers and internal teams.
What you'll do:
- Manage collection activities for past-due workers’ compensation, Business Owner Policy (BOP), auto, and disability insurance accounts.
- Communicate with policyholders and insurance agents by phone, email, and written correspondence to discuss outstanding balances, secure payment, and help resolve account concerns.
- Set up, monitor, and follow up on payment arrangements, including installment plans related to premium audits and payroll-based policy changes.
- Research and resolve billing disputes, audit questions, and other account issues by working with customers, agents, and internal business partners.
- Help policyholders and agents understand premium audit results, premium calculations, account balances, and any documentation needed to resolve their accounts.
- Coordinate accounts referred to third-party collection agencies or legal counsel, including responding to documentation requests from collection vendors and attorneys.
- Prepare settlement recommendations and submit settlement offers to management for review and approval.
- Maintain accurate records of account activity, customer communications, payment commitments, and resolutions.
- Provide a high level of customer service while working toward collection goals and maintaining positive relationships with policyholders and agency partners.
- Follow applicable company policies, procedures, and regulatory requirements.
Qualifications
- High school diploma or GED required.
- Previous experience in collections, finance, accounts receivable, customer service, insurance operations, or a related field is preferred.
- Strong verbal and written communication, customer service, interpersonal, negotiation, and conflict-resolution skills.
- Strong analytical and problem-solving skills with the ability to research account issues and work toward resolution.
- Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
- Proficiency with Microsoft Office applications and the ability to learn insurance, billing, and collection systems.
- Ability to work independently, use sound judgment, maintain confidentiality, and collaborate effectively within a team.
- Knowledge of insurance billing, premium collections, workers’ compensation insurance, or premium audit processes is preferred, but not required.
Pay Rate:
This role is based out of the Wilkes-Barre location. The successful candidate is expected to work in one of our offices 3 days per week.
Interview Integrity Notice: Berkshire Hathaway GUARD is committed to a fair and consistent hiring process. Candidates are expected to participate independently in interviews. Unauthorized recording, transcription, AI note-taking, or AI interview assistance tools may not be used during interviews without prior approval.
