Collections Specialist

Job Title: Collections Specialist

Department: Accounting

Location: Remote

Reports To: Collections Manager

Position Type: Full-time

Company Overview

Gulf Winds International, Inc. is a leading provider of drayage, transloading, and storage, serving importers and exporters globally. The Company prides itself on innovation, people, and purpose, redefining expectations for intermodal trucking. With a robust presence at major ports, including Houston, Dallas, Mobile, Memphis, Savannah, Charleston, Norfolk, Baltimore, and Chicago, Gulf Winds is dedicated to delivering top-notch services through continuous investment in technology and infrastructure. Ownership: The company is backed by The Sterling Group, a Houston-based private equity firm. Since 1982, The Sterling Group has partnered with management teams to grow and build winning businesses in the industrial sector. Over 75% of Sterling’s past partnerships have been with family businesses and corporate carve-outs. Sterling excels as a partner bringing its operational focus and expertise to support company objectives. Today, Sterling has over $5.7 billion in assets under management.

Position Summary:

Primary responsibility is to collect the overdue monies owed by various customers.

Essential Duties and Responsibilities include the following. Other duties may be assigned as deemed appropriate by Senior Management.

• Work with customers to resolve any issues that will delay payment.
• Build rapport with customers and working closely to ensure payments are received
• Work with other departments to ensure customers are billed correctly and efficiently.
• Resolve/Research any disputed charges.
• Communicate with Collections Supervisor regarding customer balances.
• Reviews files, records, and other documents to obtain information to respond to requests.
• May issue corrected invoices or research queries from customers.

Work Environment

• Typically works Monday through Friday from 8:00 a.m. to 5:00 p.m.
• Tasks are routine and well defined. Some ability to identify problems and research solutions is required.

Requirements: Knowledge, Skills, and Abilities

• Organizational skills are necessary to keep up with customer requirements.
• Must possess an amiable personality with the communication & writing skills necessary to interface with internal customers daily.
• Knowledge of credit and collections.
• Perform other related accounting duties as assigned.
• Attention to details.

Minimum Qualifications:

• Minimum high school / GED diploma
• 2+ years of experience in collections, preferably in the transportation industry.
• Must be computer literate with MS Word, Excel and Outlook
• Must be dependable and able to work independently.