Collections Specialist

Collections Specialist (B2B) – Bilingual Spanish Required

• Location: Glen Rock, NJ (Hybrid: Mon–Thu Onsite / Fri Remote)
• Position Type: Direct Hire / Full-Time
• Salary: $65,000 / year

Position Overview

PrideStaff is seeking a goal-oriented and customer-focused B2B Collections Specialist to join a growing team in Glen Rock, NJ. In this role, you will manage a portfolio of business-to-business accounts, work directly with clients to resolve outstanding balances, and help maintain healthy financial operations.

This is a Direct Hire opportunity offering a convenient hybrid schedule (onsite Monday through Thursday, remote on Friday).

Key Responsibilities

• Portfolio Management: Oversee a portfolio of B2B accounts and proactively follow up on past-due balances.

• Outbound Outreach: Conduct approximately 50–100 collection calls daily to discuss payment statuses.

• Client Communication: Reach out to clients via phone and email to resolve account delinquencies while maintaining positive, professional business relationships.

• Payment Negotiation: Negotiate feasible, mutually beneficial payment plans and process customer payments accurately.

• Issue Resolution: Investigate and resolve billing discrepancies, payment delays, and complex account issues, escalating matters when appropriate.

• Account Maintenance: Document all collection activities, communications, and payment arrangements accurately in the account system.

Qualifications & Requirements

• Language Skills: Bilingual Spanish fluency is required (spoken and written).

• Experience: Prior experience in B2B collections, accounts receivable, or business client outreach preferred.

• Communication: Strong verbal and written communication skills with a diplomatic, customer-centric approach to negotiations.

• Tech Savvy: Proficient with basic computer applications, accounting software, and data entry.

• Detail-Oriented: Exceptional organizational skills with strong attention to detail and accurate documentation practices.

• Schedule: Ability to work onsite in Glen Rock, NJ Monday–Thursday, and work remotely on Fridays.

Why Apply?

• Direct Hire: Permanent position from day one.

• Competitive Compensation: $65,000 annualized base salary.

• Work-Life Balance: Hybrid schedule with Fridays remote.

• Career Growth: Join a stable, high-volume professional environment.

How to Apply:

Interested candidates are invited to apply directly through PrideStaff for immediate consideration.

Compensation / Pay Rate (Up to): $60,000.00 - $65,000.00 Per Year