Collections Specialist

Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment.

Join our Revenue Management Team as a Collections Specialist located in our Phoenix office (Hybrid)

We are seeking a highly skilled professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. With a client-focused mindset and an initiative-taking approach, you will play a critical role in driving success, anticipating needs, and providing strategic solutions. If you are someone who demonstrate initiatives, adaptability, and innovation, we invite you to join our team.

This role will be based in our Phoenix office, on a hybrid basis. This position reports to the Collections Supervisor. The candidate must be flexible to work overtime as needed.

Position Summary:

The Collections Specialist is responsible for the accurate and efficient preparation of invoices for various Billing Attorneys. This position will interact with all levels of attorneys, clients and staff to effectively drive the collection process. The candidate will assist with collections, AR analysis, ebill invoice rejections, invoice resubmissions, Credit/Retainers refunds, client calls as needed. Candidate should also be flexible to work overtime as needed.

Key Responsibilities:

• Responsible for daily function of collection efforts, including inventory review, regular consultation with attorneys to review issues related to A/R and determine best strategy for collection
• Responsible for accounting functions including but not limited to accounts receivable and billing
• Proactively and efficiently communicates accounts receivable information to office and firm management
• Processes client bills using Pre-bill Viewer and Aderant software
• Submits electronic client invoices and accruals via various e-billing websites
• Researches and responds to accounting and billing questions; communicates with clients as needed
• Reviews and edits pre-bills in response to requests from attorneys and legal support specialists
• Analyzes client balances and client ledgers (payments and applications)
• Application and re-application of deposits, retainers, unapplied cash
• Assists with client refunds
• Reviews client AR balances and collection communication with the Billing Attorney/Business Director/Revenue Director
• Develops and prepares collection and A/R related reports; account reconciliations
• Enters and maintains collection notes into our Dashboard/Aderant Collection system
• Assists with our yearly Internal Audit (researches credits and initiates any refunds, updates the collection notes, etc.)
• Assists with other special projects, ad hoc reports, and activities as needed, and performs additional duties as assigned

Qualifications:

Skills & Competencies

• Excellent interpersonal and communication skills (oral and written), professional demeanor, and presentation, including active listening and ability to convey information clearly
• Ability to prioritize workload and adapt to a fast-paced, high-pressure environment to meet strict deadlines to achieve business goals and objectives
• Highly motivated, self-starter who can work well under minimal supervision, as well as take a proactive approach in being team-oriented
• High attention to detail, outstanding organizational skills, and the ability to manage time effectively
• Analytical with strong problem-solving skills, takes initiative and uses good judgment, excellent follow-up skills
• Proactive in identifying accounting issues and providing solutions

Education & Prior Experience

• Bachelor’s Degree or equivalent experience in Accounting, Finance, or related field preferred
• Minimum three years of Collections experience, preferably in the professional services industry (legal, accounting, insurance, healthcare
• Exceptional computer skills with the ability to learn new software applications quickly

Technology

• Aderant software, Concur, Prebill Viewer, and Ebilling Hub experience a plus
• Proficiency with Windows-based software, strong Excel preferred
• Understanding of AI capabilities, limitations, and responsible use in a professional environment.

• Familiarity with, or willingness to learn, firm-approved AI tools (e.g., Copilot, ChatGPT, or similar platforms) to support daily workflow and/or improve work quality.

Physical Requirements:

• While performing the duties of this job, the employee is occasionally required to move from workstation or desk throughout the work area to work independently or with a team to meet with colleagues or supervisor and retrieve work assignments.
• This position may also be sedentary and require the employee to sit for extended periods of time.
• Requires manual dexterity to use a phone, enter data into a computer, handle objects, and use office equipment.

GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual’s race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis.

About Us

Global scale with street smarts

With 51 locations, Greenberg Traurig's global network provides the platform clients need to operate in today's legal marketplace. Our team is recognized by rankings in current Chambers & Partners Guides in jurisdictions and practices around the world, based on thousands of interviews with practicing lawyers and clients. In addition, Greenberg Traurig is proud to have more lawyers listed in The Best Lawyers in America than any other law firm, a position we have held since 2008.

IMPORTANT NOTICE: Fraudulent Job Ads

Greenberg Traurig (GT) is committed to ensuring a safe and transparent recruitment process. Please be advised of the following:

• Official Job Listings: All legitimate job opportunities with GT are posted here on our official website. GT job advertisements found outside our verified accounts with Lateral Hub, LinkedIn, Glassdoor, and Indeed should be treated with caution.

• No Fees Required: GT will never ask for payment for work equipment or network access. Also, there are no application fees. We do not ask for bank information or any form of monetary or financial compensation during the recruitment process. All job offers will be preceded by an interview with our hiring team.

• Verified Communication Only: While all official communications will come from a GT email address associated with GT’s domain (e.g., @gtlaw.com), we recognize that it is easy to spoof such communications to make them look like they are coming from GT. Therefore: before responding to an email purportedly from GT, contact your GT Recruiting Contact by phone to verify that the email is valid. Also, please verify the GT office address on our website before attending an interview.

We encourage all applicants to remain vigilant and exercise caution during the application process. If you encounter or suspect a fraudulent job posting or an individual falsely claiming to represent GT, please report it immediately to HRRecruit@gtlaw.com.

Thank you for your diligence and for your interest in joining Greenberg Traurig.

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